Mazda North American Operations

Manager

• Serve as the direct interface with Mazda dealers
• Help assigned dealers improve the Mazda customer experience, grow revenue and profit, and increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies
• Develop effective relationships with dealer principals, general managers, service managers, parts managers, and Mazda colleagues
• Develop and assist with execution of action plans to improve customer experience, service retention, and dealer profitability
• Conduct service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, and shop efficiency initiatives
• Perform profitability analysis, reviews, and consultation with dealership management
• Review reports, scores, trends, and customer comments to identify gaps and recommend best practices, sustainment, and follow-up
• Recommend and consult with dealers to increase service traffic and wholesale parts and accessory business
• Assist with marketing messages and dealer merchandising across digital, SEM, social, and other platforms
• Support and implement national and regional service and parts marketing plans and initiatives
• Achieve assigned parts sales objectives
• Review reports and results regularly in preparation for weekly dealer visits
• Assist dealers with compliance with MNAO policies
• Direct dealers to resources for resolving parts supply, customer experience, Mazda program, vendor, and supplier concerns
• Document regular, timely dealer contact reports using the Dealer Business Contact System
• Perform other region-specific duties as assigned by management

District Service Manager

Marketing Analyst

• Design, develop, and maintain metrics, analyses, dashboards, and related tools for business decisions
• Perform large-scale data analyses to extract business insights and identify strategies and optimizations
• Translate analytics into data stories, actionable solutions, and recommendations for cross-functional groups and agency partners
• Identify patterns and trends in complex data sets
• Establish data visualization best practices and provide guidance to the data science team
• Produce accessible data visualizations for multiple audiences and departments
• Compile and deliver weekly, monthly, and quarterly Shopping Journey insights focused on Retail Marketing programs and investment
• Collaborate with leadership to align goals, strategies, and progress
• Lead and execute cross-functional data analyses with Marketing/Retail Marketing Operations
• Partner with data engineers and IT on data sourcing, management, and use
• Create data resources to evaluate and manage business strategies
• Gather and define requirements for data science tools and models
• Evaluate and interpret data trends and provide conclusions and recommendations to management
• Perform other duties as assigned
• Comply with all policies and standards

Marketing Data Analyst

Accountant

• Prepare and record journal entries in accordance with U.S. GAAP
• Compile, analyze, and validate financial data for the accounting close process
• Prepare and analyze balance sheet account reconciliations and resolve discrepancies
• Support monthly, quarterly, and year-end financial reporting
• Record, validate, and maintain general ledger transactions
• Monitor transaction activity, validate system interfaces, and resolve discrepancies
• Process and support billing, collections, account reclassifications, and other accounting transactions
• Prepare and maintain documentation for accounting transactions, processes, and procedures
• Identify and implement accounting process and system improvements
• Assist with internal and external audits, including schedules, reconciliations, analyses, documentation, and auditor inquiries
• Assist with J-SOX testing, documentation, and compliance activities
• Prepare financial information, reports, and analyses
• Support ad-hoc reporting, analysis, and special projects
• Adhere to internal controls, policies, and procedures
• Collaborate with Operations, IT, Finance, and other cross-functional teams
• Participate in cross-training and maintain professional and technical knowledge

Full-stack Engineer

• Lead stakeholders through sophisticated production changes, including new model years, Interim Product Measures (IPM), Engineering Change Notices (ECN), material changes, and production volume changes
• Plan, implement, and oversee projects involving sophisticated process control systems across stakeholders
• Implement and maintain Process Control and Production Instruction Systems to meet Mazda quality, cost, and delivery standards
• Examine operational and quality challenges in mass-produced models and implement control-system adjustments
• Lead project plans, align internal and external stakeholders on measures and schedules, track progress, and report status
• Develop, design, and continuously update Process Control System components
• Develop management reports and communicate project status and support needs
• Coordinate training sessions and pre-production builds with departments, contractors, and MTMUS
• Evaluate vehicle systems and production processes to prevent quality issues and implement countermeasures
• Conduct studies and support vehicle-control and process changes, including local construction work
• Coordinate production pace and mix-ratio changes and update specifications and system parameters
• Coordinate trials, inspections, inline events, workability checks, and quality checks for Vehicle Control System modifications
• Facilitate final handover to MTMUS and develop sustainable VCS operation manuals and procedures
• Prepare trial plans, readiness reports, and project status updates
• Consolidate departmental information and collaborate with internal teams, suppliers, contractors, and external partners
• Investigate and help resolve vehicle-control-system operational and quality issues during mass production
• Reinforce alignment with vehicle quality-assurance standards and processes
• Support engineer training and development and keep training materials current
• Comply with company policies and standards and perform other assigned duties

Senior Engineer, Controls Systems

Human Resources

• Serve as a strategic HR business partner and trusted advisor to assigned business units
• Advise leaders on employee relations, talent management, workforce planning, compensation, benefits, performance management, and talent development
• Provide proactive insight and recommend people strategies aligned with business objectives
• Gather and analyze HR data to develop and implement resolution plans
• Advise on complex and ambiguous people-related challenges
• Represent client group interests within the HR function and help shape HR strategy
• Lead development and succession planning
• Lead workforce structure changes, including job descriptions, risk assessment, change management, and communications
• Partner with Talent Acquisition on recruitment and onboarding
• Develop and advocate for base pay recommendations
• Lead organizational design and capability building
• Guide leaders and teams through structural and cultural change
• Support performance management, coaching, training, development, and disciplinary actions
• Advise on complex employee relations issues, coaching, and conflict resolution
• Lead internal investigations and document findings and resolutions
• Lead employee separation activities
• Coach senior leaders on leadership effectiveness, organizational dynamics, team performance, and complex people decisions
• Interpret HR policy and support compliance
• Support implementation and adoption of HR programs, policies, and change initiatives
• Partner with HR functional teams on integrated enterprise solutions
• Lead cross-functional HR projects and initiatives
• Serve as an HR subject matter expert
• Maintain headcount reporting and organizational charts
• Manage HR activities including transfers, job changes, and ad hoc reporting
• Ensure accurate HR administration, data integrity, and policy compliance
• Mentor and coach less experienced HRBPs
• Comply with company policies and standards and perform other assigned duties

Senior Human Resources Business Partner

QA Engineer

• Ensure quality assurance of parts supplied to Mazda and the MTMUS plant
• Oversee manufacturing and engineering processes, ensuring proper use of tools, materials, and procedures
• Create and maintain standards for MNAO products
• Create and present quality reports analyzing internal and external quality standards
• Evaluate customer feedback to identify product flaws and implement necessary changes
• Work with suppliers to ensure components and raw materials meet MNAO quality standards
• Resolve quality concerns through investigations, manufacturing process reviews, and audits
• Improve supplier quality systems through system audits
• Administer and enforce Quality Operating System (QOS) processes within MNAO and Mazda manufacturing affiliates
• Promote and apply Mazda Quality Requirements for Suppliers (QRS) procedures
• Execute QRS training and support supplier compliance from pre-production through mass production
• Perform Mazda System Assessment (MSA) audits for potential and current suppliers
• Report audit results and provide supplier-selection recommendations
• Track new-part launch and change-control schedules, objectives, and targets through APQP and PPAP
• Collaborate with suppliers and Mazda engineers in design reviews to ensure manufacturability and assembly suitability
• Review drawings, engineering standards, and critical/significant characteristics
• Perform PPAP reviews and production-readiness audits at supplier facilities
• Conduct on-site manufacturing trial-run process reviews and report corrective actions
• Promote Statistical Process Control (SPC) with safety margins
• Train and support supplier corrective actions and continuous-improvement activities
• Initiate and track corrective actions using 8D reports and identify root and systemic root causes
• Support Mazda production plants with rejection notices, defect information, corrective actions, warranty concerns, and continuous improvement
• Use Lean Quality and PDCA tools to improve process efficiency and effectiveness
• Identify focus suppliers and conduct continuous-improvement activities
• Negotiate with suppliers and support warranty-issue investigations and corrective actions

District Service Manager

Marketing Data Analyst

Accountant

Senior Engineer, Controls Systems

Senior Human Resources Business Partner

Supplier Quality Engineer