Owner Experience Analyst

Mazda North American Operations

. Analyze customer, dealer, loyalty, and operational data to identify opportunities to improve owner satisfaction, retention, and advocacy .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $77,700 - $112,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing customer experience and loyalty data to drive actionable insights and improve owner satisfaction. Proficient in developing performance metrics, dashboards, and facilitating stakeholder engagement to enhance dealership performance.

Highest-signal resume keywords

Business Analytics ExperienceCustomer Experience AnalysisDashboard DevelopmentStakeholder EngagementData Visualization Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Metrics DevelopmentKPI EnhancementQuantitative AnalysisQualitative Analysis

Soft Skills

Strong Communication SkillsInterpersonal SkillsPresentation SkillsOrganizational SkillsCollaborative Mindset

Tools & Technologies

Microsoft OfficePowerBITableauCustomer Data PlatformsSurvey Tools

Industry Keywords

Automotive Industry ExperienceCustomer Experience MethodologiesLoyalty InitiativesPerformance Measurement FrameworksStakeholder Discussions

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Analyze customer, dealer, loyalty, and operational data to identify opportunities to improve owner satisfaction, retention, and advocacy
Identify trends, root causes, and emerging customer-experience issues across the ownership lifecycle
Develop actionable insights and recommendations for customer and dealer experience outcomes
Evaluate customer experience and loyalty initiatives using quantitative and qualitative analysis
Maintain performance measurement frameworks for Owner Experience, Loyalty, and CX initiatives
Develop and enhance KPIs, success metrics, scorecards, and dashboards
Support measurement methodologies and reporting structures
Monitor CX initiative activation, dealership engagement, participation, and long-term effectiveness
Prepare executive-level reporting, scorecards, business reviews, and performance summaries
Present analytical findings and strategic recommendations to management and leadership
Support planning, implementation, management, pilots, best practices, and performance-improvement initiatives
Track initiative performance, milestones, risks, and improvement opportunities
Support budget planning, expense management, and investment analysis
Research industry trends, competitive practices, and emerging customer-experience methodologies
Facilitate meetings, workshops, working sessions, and collaborative discussions with corporate, field, and dealer stakeholders
Deliver presentations and communicate insights, recommendations, and program updates
Support dealership engagement, CX activation, dealer personnel development, and best-practice sharing
Build relationships across corporate, field, and dealer stakeholders
Represent the Owner Experience team at meetings, conferences, workshops, and dealer-facing events
Support executive communications and presentation development
Comply with all policies and standards and perform other duties as assigned

Requirements

What you’ll need

3+ years experience in business analytics, customer experience, loyalty, marketing analytics, program management, or related field required
2+ years experience developing reports, scorecards, dashboards, or performance metrics required
Experience facilitating meetings, workshops, and stakeholder discussions preferred
Automotive/OEM industry experience in a corporate, field, or retail role preferred
Analytical, statistical, and data-driven mindset
Ability to work autonomously and collaboratively across multiple data sources and teams
Strong communication, interpersonal, and presentation skills
Ability to organize and manage multiple tasks and competing priorities
Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook
Proficiency with dashboards and data visualization tools such as PowerBI and Tableau, customer data platforms, survey tools, or statistical applications preferred
Ability to travel domestically by air; 20% flying domestic is essential
Must be able to work remotely from one of the listed supported states

Benefits

Comp & perks

Comprehensive benefits package (details provided via employer link)