Client Communications Specialist

McCalla Raymer Leibert Pierce, LLC

. Monitor and manage designated client communication inboxes during normal business hours .

Posted 10/27/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing client communications, including tracking requests and maintaining documentation while ensuring confidentiality and compliance. Exhibits strong organizational skills and attention to detail in handling high-volume communications and operational matters.

Highest-signal resume keywords

Client Communication ManagementMicrosoft Office ProficiencyAttention to DetailForeclosure Process KnowledgeSharePoint Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Request TrackingDocument ManagementProofreadingTask PrioritizationLegal Correspondence Handling

Soft Skills

Verbal CommunicationWritten CommunicationSelf-StarterTeam CollaborationSound Judgment

Tools & Technologies

Microsoft OutlookSharePointAdobe PDFClient PortalsTask Trackers

Industry Keywords

ConfidentialityClient ServiceContinuous Process ImprovementOperational RisksRegulatory Compliance

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Monitor and manage designated client communication inboxes during normal business hours
Review and distribute client requests, updates, and other information to appropriate business units
Track client requests and communications through completion and follow up on outstanding responses
Maintain accurate documentation and records of client communications and related activity
Identify and escalate time-sensitive or significant client communications
Serve as a professional point of contact for routine client communications, acknowledgments, status updates, follow-up requests, and clarifications
Manage loan-level client communications and escalations, including status requests, deadlines, document requests, system updates, fee or invoice inquiries, and other operational matters
Monitor client websites, portals, and systems for messages, tasks, announcements, scorecards, findings, certifications, and required actions
Complete system tasks and upload or retrieve documentation as needed
Review and distribute client alerts, directives, manuals, guidelines, escalation matrices, procedural changes, and servicing instructions
Communicate required actions, effective dates, deadlines, and acknowledgment or implementation requirements
Route Service of Process notifications and other legal or time-sensitive correspondence
Support shared mailbox coverage, cross-training, workflow documentation, and continuity of operations while safeguarding confidential information
Coordinate surveys, questionnaires, certifications, and other client information requests
Work with Compliance and business units to gather accurate and complete responses
Track deadlines and follow up to ensure timely completion
Compile, review, and submit completed responses to clients
Maintain records of completed surveys and supporting documentation
Research prior approved responses, client requirements, policies, procedures, templates, historical submissions, and supporting documentation
Monitor and track complaints through designated communication channels
Route complaints to the appropriate business unit, Compliance, or responsible party
Maintain complaint tracking records, including receipt dates, responsible parties, response deadlines, status, and resolution
Assist with submitting complaint responses or information to clients
Follow up on outstanding complaints and escalate overdue or significant matters
Maintain and organize the Client Communications SharePoint site and related documentation
Ensure communications, surveys, complaints, procedures, reference materials, and records are stored appropriately
Maintain consistent naming conventions, folder structures, and document organization
Help ensure SharePoint information remains current, accurate, and accessible to authorized team members

Requirements

What you’ll need

Associate Degree or the equivalent in professional experience
High degree of attention to detail
Superb verbal and written communication skills
Self-starter with the ability to function with minimal supervision
Ability to analyze files for completeness
Ability to multitask and prioritize tasks with competing priorities
Ability to work with staff and attorneys across multiple teams and states
Prior knowledge of foreclosure processes
Proficiency in Microsoft Office products, including Word and Excel, and Adobe PDF
Proficiency in client sites, including Tempo, BKFS/ICE, ADR, Clairfire, and Vendorscape
Excellent proofreading and professional correspondence skills
Sound judgment in prioritizing high-volume communications and identifying urgent, sensitive, legal, regulatory, financial, operational, or reputational risks
Ability to interpret client requests and translate them into clear assignments for multiple departments and subject-matter experts
Ability to maintain confidentiality and exercise discretion when handling complaints, legal matters, client information, cybersecurity materials, and other sensitive records
Proficiency in Microsoft Outlook shared mailboxes, SharePoint, secure email, client portals, task trackers, and policy or document-management systems
Commitment to timely client service, teamwork, collaboration, and continuous process improvement
Applicants must be legally authorized to work in the United States now and in the future
No employment sponsorship or immigration support available

Benefits

Comp & perks

Comprehensive compensation package
Salary commensurate with experience and accomplishments