Business Development Specialist – Technology & Operations

McDermott Will & Emery

. Lead the firm’s comprehensive sales technology training program .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $156,000 - $199,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and delivering Salesforce training programs, enhancing user engagement and adoption through tailored onboarding and ongoing sessions. Proficient in developing training materials and measuring training impact using business outcome metrics.

Highest-signal resume keywords

Salesforce CRM KnowledgeTraining Program DevelopmentUser Interface DevelopmentBusiness Intelligence Tools ExperienceEngagement Metrics Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdoptionRole-Specific Training DesignTraining Guide CreationDashboard DevelopmentLMS Content Management

Soft Skills

CollaborationCommunicationNeeds Assessment

Tools & Technologies

SalesforceCRMBusiness Intelligence Tools

Industry Keywords

Sales TechnologyClient DevelopmentCross-Practice CollaborationBusiness Development Improvement

About the role

Key responsibilities & impact

Lead the firm’s comprehensive sales technology training program
Equip lawyers, legal practice specialists, business development, and marketing professionals with sales technology tools and training
Accelerate Salesforce adoption and usage
Design and deliver role-specific training, onboarding, and ongoing sessions
Demonstrate how Salesforce data and tools support client development, cross-practice collaboration, and client relationship expansion
Partner with the Salesforce Administrator on user feedback, enhancements, system updates, and new functionality
Support improved user interfaces and dashboards
Collaborate with the Commercial Excellence team on technology-enabled sales coaching
Identify training needs, skill gaps, and business development improvement opportunities
Build and maintain training guides, tutorials, videos, and Salesforce LMS pages
Advise Salesforce users on CRM, business intelligence, and business development practices
Measure and optimize training impact using engagement, adoption, and business outcome metrics

Requirements

What you’ll need

Experience designing and delivering role-specific technology training programs, onboarding sessions, and one-on-one training
Salesforce CRM knowledge and ability to demonstrate CRM capabilities
Experience with business intelligence tools and CRM data
Ability to develop user interfaces and dashboards
Ability to create training guides, tutorials, and videos
Experience managing LMS content and pages
Ability to track engagement, adoption metrics, and business outcomes
Ability to engage with firm leadership and practice group leaders to identify training needs and skill gaps

Benefits

Comp & perks

Comprehensive benefits package
Discretionary performance-based bonus
Wellness support for physical, emotional, mental, and financial health
Work-life balance support
Career opportunities and career development support