Warranty Administrator

McDonald Automotive

. Ensure the warranty department collaborates with service and parts managers to comply with manufacturer warranty policy and procedure .

Posted 9/24/2026full-timeLittleton • Colorado • United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty claim processing, including documentation verification, receivables management, and compliance with manufacturer policies. Strong interpersonal communication skills facilitate effective collaboration with service teams and vendors.

Highest-signal resume keywords

Warranty Claim ProcessingGeneral Accounting KnowledgeDealer Software ProficiencyInterpersonal CommunicationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Documentation VerificationReceivables ManagementLabor Operation Codes EntryFailure Codes EntryClaims Status Reporting

Soft Skills

Problem SolvingInterpersonal CommunicationProfessionalismTactfulness

Tools & Technologies

Dealer SoftwareMicrosoft ExcelMicrosoft OutlookWindows OS

Certifications & Qualifications

Valid State Driver’s License

Industry Keywords

Warranty Policy ComplianceService Contract ClaimsParts ManagementDealership ExperienceCustomer Records Maintenance

About the role

Key responsibilities & impact

Ensure the warranty department collaborates with service and parts managers to comply with manufacturer warranty policy and procedure
Book warranty repair orders and submit manufacturer warranty claims
Maintain receivables schedules and process service contract claim submissions with appropriate follow-up
Work with technicians, service writers, supervisors, vendors, manufacturers, and Service Advisors
Coordinate receipt and shipment of replacement parts
Define the scope of warranty claims with Service Advisors
Process warranty paperwork and verify documentation and eligibility criteria
Reconcile warranty receivables and work with accounting to obtain payments
Maintain service and customer records required by warrantors
Track factory recall announcements and procedures
Build relationships with manufacturer warranty representatives and aftermarket warranty companies
Review warranty repair orders for completion, accuracy, legibility, and policy compliance
Enter applicable labor operation codes, failure codes, and administrative data on orders
Ensure deductibles are documented and collected at repair completion or delivery
Review returned or rejected warranty claims and prepare repair orders for resubmission
Maintain records of submitted, returned/rejected, and paid claims and their status
Control physical inventory of parts to be returned, inspected, or scrapped
Provide weekly claims-status reports to the Service Manager
Report safety, welfare, or dealership-integrity concerns to management
Assist with other assigned duties and follow scheduled hours as directed by the manager

Requirements

What you’ll need

1-2-years of dealership, service, or parts warranty experience is preferred
General accounting knowledge highly preferred
High school diploma or equivalent is required
Ability to logically identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to complex problems and incorporate an understanding of new information to implement productive and cost-effective solutions
Excellent interpersonal communication abilities, including giving full attention to what other people are saying, asking appropriate questions, managing and understanding others’ reactions, and resolving issues professionally and tactfully over the phone and in person
Must maintain a valid state driver’s license to drive any customer or company vehicle
Proficiency in using computers, Dealer software, Windows OS, Microsoft Excel, and Microsoft Outlook
Experience managing multiple small and large projects at any given period
Working knowledge of administrative/clerical procedures and systems
Ability to work with multiple departments and vendors to complete duties and reconcile differences
Must work on-site; no out-of-state or remote applicants will be considered

Benefits

Comp & perks

Competitive 401k / 401k matching
Medical / Dental / Vision Insurance
Employee Assistance Program (EAP) - free, confidential counseling
PTO Accrual
Health Savings Account
Flexible Spending Account
Voluntary Life and AD&D
Employee Discounted Pricing on Parts, Vehicles, and Service