McDonald Automotive

Administration

• Ensure the warranty department collaborates with service and parts managers to comply with manufacturer warranty policy and procedure
• Book warranty repair orders and submit manufacturer warranty claims
• Maintain receivables schedules and process service contract claim submissions with appropriate follow-up
• Work with technicians, service writers, supervisors, vendors, manufacturers, and Service Advisors
• Coordinate receipt and shipment of replacement parts
• Define the scope of warranty claims with Service Advisors
• Process warranty paperwork and verify documentation and eligibility criteria
• Reconcile warranty receivables and work with accounting to obtain payments
• Maintain service and customer records required by warrantors
• Track factory recall announcements and procedures
• Build relationships with manufacturer warranty representatives and aftermarket warranty companies
• Review warranty repair orders for completion, accuracy, legibility, and policy compliance
• Enter applicable labor operation codes, failure codes, and administrative data on orders
• Ensure deductibles are documented and collected at repair completion or delivery
• Review returned or rejected warranty claims and prepare repair orders for resubmission
• Maintain records of submitted, returned/rejected, and paid claims and their status
• Control physical inventory of parts to be returned, inspected, or scrapped
• Provide weekly claims-status reports to the Service Manager
• Report safety, welfare, or dealership-integrity concerns to management
• Assist with other assigned duties and follow scheduled hours as directed by the manager

Warranty Administrator