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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operations teams, designing workflows, and implementing process improvements while leveraging data analytics to enhance performance metrics. Proficient in service delivery within the construction industry, with a focus on quality systems and operational efficiency.
Highest-signal resume keywords
Team ManagementProcess ImprovementData AnalyticsLean ProcessingSix Sigma Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow DesignQuality SystemsPerformance MetricsProcess ImprovementsData Analysis
Soft Skills
LeadershipTrainingCapacity Planning
Tools & Technologies
SpreadsheetsDashboardsBluebeamPlan SwiftRevit
Certifications & Qualifications
Lean Processing CertificationSix Sigma Certification
Industry Keywords
Service DeliveryOperationsBPOConstruction PlansMultifamily Homebuilding
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Design and roll out processes and standards to build a repeatable operating system
- Run the processing pipeline end to end, including intake, estimation, QA, and delivery
- Hit throughput and quality targets as volume grows
- Manage and grow a distributed operations team, including hiring, training, capacity planning, and performance management
- Manage and analyze operational data to identify bottlenecks, time sinks, rework, and quality escapes
- Run team experiments, measure process changes, and retain effective improvements
- Work with Product and Engineering to convert operational pain points into prioritized tickets
- Verify that product fixes are implemented effectively
- Own onboarding of new client requirements so estimators do not re-derive preferences for each plan
Requirements
What you’ll need- Proven experience managing teams in a service delivery role (operations, production, BPO, or similar)
- Designed workflows, standards, and quality systems
- Lean Processing and Six Sigma training
- Experience designing and implementing process improvements
- Data analytics skills; comfortable in spreadsheets and dashboards
- Ability to reason from data to root cause and build performance metrics
- Basic understanding of US construction (commercial or residential), or ability to build that understanding quickly
- Experience hiring and training people
- US based
- Ability to travel to Raleigh, North Carolina intermittently
- Experience reading construction plans or using Bluebeam, Plan Swift, or Revit (bonus)
- Experience with multifamily or production homebuilding (bonus)
- Formal training in operations theory (bonus)
- Junior product management experience, including writing specs or tickets, prioritizing a backlog, and working with engineers (bonus)
- Experience scaling an operations team across countries or time zones (bonus)
Benefits
Comp & perks- Equity
- Bonus
- Comprehensive health, dental, and vision
- PTO
- Remote/hybrid work arrangement
- Travel opportunities