Field Service Coordinator

McGrath RentCorp

. Answer incoming calls and emails from customers regarding operating instructions or equipment service .

Posted 10/14/2026full-timeArcade • United StatesMid-LevelSenior💰 $20 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong coordination and organizational skills while providing exceptional customer service and administrative support. Proficient in managing multiple projects and tasks effectively in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsMicrosoft Office ProficiencyStrong Coordination SkillsVerbal and Written Communication SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Customer Management ToolsService Coordination ToolsAI Technologies

Industry Keywords

Administrative SupportWork Order PreparationService Technician SchedulingAttention to DetailPre-Employment Screening

About the role

Key responsibilities & impact

Answer incoming calls and emails from customers regarding operating instructions or equipment service
Work with customers to describe service requirements and schedule service technician visits
Prepare work order notices
Generate schedules for service technicians
Recommend external contractors where needed
Troubleshoot some items by telephone and share appropriate resources with customers
Provide administrative support to the service department
Back up the Administrative Coordinator and Operations team for phone coverage and service call tickets
Perform other duties as assigned
Coordinate recurring routine tasks supporting cross-department and functional success

Requirements

What you’ll need

Strong coordination skills
Excellent organization and customer service skills
Proven ability to multi-task and manage multiple projects
Strong verbal and written communication skills
Microsoft Office proficiency
Legally authorized to work in the United States on a permanent basis
Must be able to remain seated and work at a computer workstation for extended periods
Must be able to frequently use computers, keyboards, mice, telephones, and other required technology
Must be able to read computer screens and maintain attention to detail
Occasional standing, walking, reaching, lifting, or movement within a home office, office environment, or other work location
Pre-employment screening after a conditional offer
Must work Mon-Fri, 7am-4pm
Spanish reading, writing, and speaking is a plus
Familiarity with customer management and service coordination tools is a plus
Exposure to additional technologies such as AI is a plus

Benefits

Comp & perks

Vacation and sick time
10 days + 2 half days company-paid holidays
Health and welfare benefits with flexibility and choice
401(k) Retirement Plan with Company Match
Company Paid Life Insurance
DailyPay
HSA
FSA
EAP
Pet Insurance
Wellness resources covering nutrition, exercise, emotional health, and more
Reasonable accommodations for qualified individuals with disabilities