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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating telehealth appointments, ensuring device readiness, and supporting remote providers while adhering to HIPAA compliance and organizational policies. Proficient in EHR workflows and video platforms, with strong communication skills to effectively engage with patients, families, and school staff.
Highest-signal resume keywords
Certified Medical Assistant (CMA)EHR WorkflowsTelehealth CoordinationEpic ExperienceCustomer-Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telehealth Appointment CoordinationPre-Visit IntakeDevice MaintenanceBasic TroubleshootingPatient Documentation
Soft Skills
Excellent Communication SkillsMultitaskingAbility to Work with Children and Families
Tools & Technologies
EpicTytoCareDigital OtoscopesStethoscopesExam Cameras
Certifications & Qualifications
Certified Medical Assistant (CMA)LPN
Industry Keywords
TelehealthHIPAA ComplianceInfection PreventionPatient SafetyQuality Improvement
About the role
Key responsibilities & impact- Coordinate and schedule telehealth appointments
- Confirm readiness of patients, families, school staff, and providers
- Initiate, facilitate, and support video visits using Epic and approved platforms such as TytoCare
- Ensure telehealth device readiness and connectivity
- Perform pre-visit intake, verify identity, update medical history, review medications/allergies, capture chief complaint, and document in the EHR
- Serve as an on-site tele-presenter by setting up telehealth carts/kits and operating digital otoscopes, stethoscopes, and exam cameras
- Assist remote providers within scope of practice
- Provide remote workflow, patient preparation, and basic troubleshooting support to school personnel and clinic staff
- Document visit activities and follow consent and privacy workflows
- Monitor telehealth equipment inventory, perform basic maintenance and cleaning, document device logs, and coordinate repairs or escalations
- Deliver training and coaching for school staff and clinic super users
- Participate in telehealth program planning, execution, growth, and optimization
- Track performance measures and support quality improvement initiatives
- Escalate technical, workflow, patient safety, and scheduling issues
- Communicate professionally with patients, families, providers, and school partners
Requirements
What you’ll need- Current Certified Medical Assistant (CMA) credential (AAMA, AMT, NBA, NCCT, or equivalent) or another approved clinical credential per organizational policy (e.g., LPN)
- High school diploma or equivalent
- Completion of an accredited Medical Assistant program if following the MA pathway
- 1+ years of experience in ambulatory, urgent care, pediatrics, or telehealth
- Proficiency with EHR workflows and video platforms
- Confidence with technology and multitasking
- Excellent communication skills and customer-service orientation
- Ability to work effectively with children, families, and school staff
- Valid driver's license and ability to travel between sites as needed
- Ability to lift/move up to 25 pounds and stand or sit for extended periods
- Compliance with HIPAA and organizational telehealth privacy/security standards
- Adherence to infection prevention, device cleaning, equipment transport, organizational policies, procedures, and scope-of-practice guidelines
- Epic experience preferred
Benefits
Comp & perks- Hybrid work arrangement with remote work and on-site support
- Full-time employment
- Occasional adjusted hours to meet program needs