McLeod Health

General

• Determine the eligibility of scheduled patients 1 week to 1 day before their appointments
• Complete documentation in EPIC for Medicare Preventive Wellness Exams
• Access patient charts in CERNER eCW and EPIC to review and update imaging, labs, vaccinations, and documents
• Call patients to ask questions and document answers in the Medicare Preventive Wellness Exam
• Complete documentation in advance when patients cannot be reached; rooming MA asks and documents questions during triage
• Participate in problem solving and process improvement with clinical and clerical teams using Evidence Based Practices
• Perform other duties as assigned

Annual Wellness Visit Specialist

Analyst

• Analyze, design, and modify software applications, including encoding, testing, debugging, and installing software modules
• Perform system preference modifications, documentation, training, and sharing of system functions
• Serve as a liaison between the IT Department, vendors, and clients for multiple systems/applications
• Gather requirements and prioritize development initiatives with departments
• Analyze workflows and implement solutions to meet department needs
• Provide technical/application assistance to clients and IT staff
• Assist with system upgrades and large projects
• Ensure system changes follow change management procedures and protocols
• Create and maintain application documentation and plan and execute testing
• Participate in an on-call rotation providing 24x7 client support as necessary
• Support systems during daily operations and implementations
• Collaborate with IT Educators to update training plans and documentation
• Mentor Epic Applications Analyst I
• Maintain professional customer relations and meet assignment deadlines

Epic Application Analyst II – IT Clinical Systems, Epic Anesthesia Certification Required, Epic Optime Certification Preferred

Physician Assistant

• Coordinate and schedule telehealth appointments
• Confirm readiness of patients, families, school staff, and providers
• Initiate, facilitate, and support video visits using Epic and approved platforms such as TytoCare
• Ensure telehealth device readiness and connectivity
• Perform pre-visit intake, verify identity, update medical history, review medications/allergies, capture chief complaint, and document in the EHR
• Serve as an on-site tele-presenter by setting up telehealth carts/kits and operating digital otoscopes, stethoscopes, and exam cameras
• Assist remote providers within scope of practice
• Provide remote workflow, patient preparation, and basic troubleshooting support to school personnel and clinic staff
• Document visit activities and follow consent and privacy workflows
• Monitor telehealth equipment inventory, perform basic maintenance and cleaning, document device logs, and coordinate repairs or escalations
• Deliver training and coaching for school staff and clinic super users
• Participate in telehealth program planning, execution, growth, and optimization
• Track performance measures and support quality improvement initiatives
• Escalate technical, workflow, patient safety, and scheduling issues
• Communicate professionally with patients, families, providers, and school partners

Annual Wellness Visit Specialist

Epic Application Analyst II – IT Clinical Systems, Epic Anesthesia Certification Required, Epic Optime Certification Preferred

Medical Assistant – Telehealth