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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network maintenance, repairs, and installations, particularly with Cisco systems, while effectively collaborating with cross-functional teams to achieve operational goals. Strong analytical and communication skills support technical administration and customer service in network environments.
Highest-signal resume keywords
Cisco Network Systems AdministrationLAN/WAN/VOIP TechnologiesNetwork Upgrades and InstallationsTechnical Writing and CommunicationAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network MaintenanceNetwork TroubleshootingChange ManagementBasic Security AdministrationPort ConfigurationsNetwork Performance MonitoringNetwork AutomationCapacity ManagementService Desk CommunicationTechnical Support
Soft Skills
Written CommunicationVerbal CommunicationClient ServiceGoal-Based OrientationCross-Functional Collaboration
Tools & Technologies
Cisco Networking EnvironmentsVOIP SystemsVPN TechnologiesWireless Network HardwareNetwork Monitoring Tools
Certifications & Qualifications
Associate’s Degree in Information Technology
Industry Keywords
Networking FundamentalsNetwork OperationsTechnical AdministrationService ActivitiesNetwork Performance Targets
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Perform maintenance, repairs, installations, and support for MCW LAN, WAN, VOIP, VPN, Internet, wireless, and related network hardware and software
- Work with team resources to meet department goals, priorities, and initiatives
- Complete tickets thoroughly and promptly; communicate with the service desk regarding tickets and service requests
- Represent the network team with customers, peers, coworkers, and partners
- Assist leadership with planning as directed
- Ensure standards are met for assigned projects and service activities
- Maintain performance, capacity, and operations targets of the MCW network
- Install, upgrade, provide basic security administration, and troubleshoot Cisco network systems
- Provide daily network technical administration and support, including change management requests and monitoring
- Provide feedback for improvements and assist with network-team automation and process improvement
- Use systems utilization and monitoring data to develop improvement strategies
- Troubleshoot basic and intermediate end-user, desktop, server, and application errors related to the network
- Advise coworkers, consultants, and users on basic and intermediate network operations and security
- Maintain technical relevancy through education, reading, and research
- Collaborate with service desk, server, operations, and application support teams on day-to-day operational needs
Requirements
What you’ll need- Understanding of networking fundamentals, including LAN, WAN, wireless, and VOIP technologies
- Written and verbal communication, presentation, client service, and technical writing skills
- Good analytical skills and ability to raise concerns and problems clearly and concisely
- Ability to work effectively with cross-functional team resources
- Goal-based orientation and focus on results
- Strong sense of responsibility
- At least four years of experience in networking technology
- Experience with network upgrades and installations of Cisco networking environments
- Experience with port configurations and basic troubleshooting for Cisco networks
- Associate’s degree in Information Technology or related field required
- Minimum 2 years of experience in networking technology
- Appropriate experience may be substituted for education on an equivalent basis
- Ability to occasionally lift moderate weight materials, stand, or walk continuously
- Ability to detect and translate speech or other communication
- May occasionally need to distinguish colors and perceive relative distances between objects
Benefits
Comp & perks- Outstanding Healthcare Coverage, including Health, Vision, and Dental
- Flexible Spending options
- 403B Retirement Package
- Competitive Vacation and Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
- Employee & Family Assistance Program (EFAP)
- Pet Insurance
- On campus Fitness Facility, offering onsite classes
- Discounted rates on select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment