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Clinical Support Specialist
MD Integrations. Support clinical workflows for specialty care providers in a telehealth setting .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical workflows and telehealth support, with a strong focus on patient education, medication management, and adherence to compliance standards. Proficient in utilizing EHRs and collaborating with multidisciplinary teams to enhance patient care.
Highest-signal resume keywords
Active Medical Assistant CredentialsMedication Prior Authorization ProcessingTelehealth ExperienceEHR ProficiencyHIPAA Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical SupportCare CoordinationPatient EducationPrescription ComplianceMedication Management
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
EHRsSlackGsuiteAsanaTicketing Systems
Certifications & Qualifications
CMARMA
Industry Keywords
TelehealthPatient PrivacyData SecurityMen's HealthWomen's HealthDermatologyWeight Management
About the role
Key responsibilities & impact- Support clinical workflows for specialty care providers in a telehealth setting
- Assist with patient, provider, and pharmacy communications
- Track prescription regimens for men's health, women's health, dermatology, and weight-loss treatments
- Provide follow-up patient education and support on medication usage, treatment plans, care instructions, and prescription compliance
- Promote adherence to physician-recommended care plans
- Accurately document patient interactions, treatment plans, and clinical instructions in EHRs
- Initiate, track, and follow up on medication prior authorizations
- Communicate with insurance companies, providers, and patients regarding authorizations
- Collaborate with providers, nurses, and multidisciplinary internal teams
- Escalate urgent patient needs according to established protocols
- Participate in team meetings and process improvement initiatives
- Uphold HIPAA, privacy, compliance, and ethical standards
Requirements
What you’ll need- Active Medical Assistant credentials (e.g. CMA or RMA) required
- Prior experience processing medication prior authorizations and working with insurance required
- Minimum 2 years in clinical support, care coordination, or a physician- and patient-facing environment
- Telehealth experience strongly preferred
- Clinical experience with common health issues and treatments in men's health, women's health, dermatology, and/or weight management preferred
- Strong understanding of HIPAA, patient privacy, and data security
- Familiarity with virtual care standards
- Strong technical skills with EHRs, Slack, Gsuite, Asana, ticketing systems, and similar platforms
- Ability to work with little oversight across multiple medical specialties
- Access to a quiet, secure work environment and reliable high-speed internet
- Must be able to work generally Monday–Friday core hours with one weekend rotation per month
- US visa sponsorship is unavailable
Benefits
Comp & perks- 75% subsidized health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) retirement savings plan with company match
- On-the-job training and professional development opportunities
- Fully remote work
- Flexible synchronous and asynchronous collaboration
- Collaborative and supportive work environment