MD Integrations

Customer Support

• Support clinical workflows for specialty care providers in a telehealth setting
• Assist with patient, provider, and pharmacy communications
• Track prescription regimens for men's health, women's health, dermatology, and weight-loss treatments
• Provide follow-up patient education and support on medication usage, treatment plans, care instructions, and prescription compliance
• Promote adherence to physician-recommended care plans
• Accurately document patient interactions, treatment plans, and clinical instructions in EHRs
• Initiate, track, and follow up on medication prior authorizations
• Communicate with insurance companies, providers, and patients regarding authorizations
• Collaborate with providers, nurses, and multidisciplinary internal teams
• Escalate urgent patient needs according to established protocols
• Participate in team meetings and process improvement initiatives
• Uphold HIPAA, privacy, compliance, and ethical standards

Clinical Support Specialist

Engineer

• Serve as the technical point of contact for new customers throughout implementation and existing customers expanding their integration footprint
• Guide customer engagements from kickoff through go-live
• Lead end-to-end technical implementation processes
• Map and configure API connections with customers and validate setup over screen share in real time
• Monitor logs, dashboards, and tools such as Postman to identify misconfigured or unexpectedly behaving APIs
• Independently resolve the majority of configuration and integration issues without engineering involvement
• Draft technical documentation covering root cause, steps taken, and resolution
• Escalate unresolved or complex issues to engineering with well-documented context
• Translate customer inquiries and data needs into technical tasks and configuration notes
• Partner with Partner Success Managers and Clinical Support teams
• Identify recurring implementation issues and recommend ways to simplify, document, or automate processes
• Maintain responsiveness, ownership, and customer empathy during implementation and ongoing expansion work

Forward Deploy Engineer

Technical Customer Success

• Serve as the technical point of contact for new customers during implementation and existing customers expanding integrations
• Lead end-to-end technical implementation from kickoff through go-live
• Map and configure API connections with customers and validate setup over screen share
• Monitor logs, dashboards, and tools such as Postman to identify and resolve API configuration issues
• Draft technical documentation covering root cause, steps taken, and resolution
• Escalate unresolved or complex issues to engineering with well-documented context
• Translate customer inquiries and data needs into technical tasks and configuration notes
• Partner with Partner Success Managers and Clinical Support teams
• Identify recurring implementation issues and recommend process simplification, documentation, or automation
• Maintain responsiveness, ownership, and customer empathy during implementation and ongoing expansion work

Clinical Support Specialist

Forward Deploy Engineer

Technical Implementation Specialist