Customer Success Manager

MD Integrations

. Lead and project manage the full onboarding journey of new partners from kick-off to go-live .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and customer success, with a strong focus on partner engagement, satisfaction, and retention. Proficient in utilizing metrics such as NPS and CSAT to drive decision-making and optimize workflows.

Highest-signal resume keywords

Customer Success ManagementProject ManagementCommunication SkillsHealthcare KnowledgeCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsProject ManagementWorkflow OptimizationPartner EngagementRisk Management

Soft Skills

EmpathyTrust BuildingProactive CommunicationProblem SolvingCollaboration

Tools & Technologies

HubSpotAsanaSlack

Industry Keywords

HealthtechTelehealthClinical TerminologyCustomer Lifecycle Documentation

About the role

Key responsibilities & impact

Lead and project manage the full onboarding journey of new partners from kick-off to go-live
Ensure clear milestones, proactive communication, and timely execution
Anticipate risks, troubleshoot and escalate stalled or lagging partner progression
Work closely with customer success, clinical, product, and technical integrations teams
Serve as guide and advocate for assigned partners and represent their voice internally
Highlight partner successes and opportunities with MDI’s service, platform, and workflows
Collaborate with clinical and technical teams to provide feedback and relay product enhancements
Drive partner health, engagement, satisfaction, retention, and expansion
Track and report customer success metrics such as NPS and CSAT to executive and senior leadership
Provide post-launch support, education, and training
Optimize integrations, workflows, and product adoption
Advise partners with market insights, best practices, and recommendations aligned with growth goals
Maintain customer lifecycle documentation in HubSpot, Asana, and other project and task management tools
Contribute to key collateral, processes, and standard work expectations

Requirements

What you’ll need

Mid-level requires a minimum 4 years in dedicated Customer Success or Account Management roles, preferably in a scale-up/fast-moving environment
Process- and project-oriented with a bias for action
Comfortable communicating clear deadlines, actions and risks with partners and internal leadership
Excellent verbal and written communication skills
Ability to build trust with business leaders, executives, clinical and technical customers and colleagues
Ability to navigate complex needs and translate feedback to internal teams
Empathy for early-stage startup partners and understanding of healthcare concepts
Ability to understand challenges of building a brand from the ground up and advocate for partner needs internally
Proficient with CRM and general technology tools, such as HubSpot and Slack
Ability to utilize NPS, churn, and activation metrics to inform decision-making
Able to quickly understand new concepts and terminology, including healthcare terminology and workflows
Bonus: experience in healthtech or telehealth and familiarity with basic clinical terminology and concepts
Must be eligible to work in the United States; MD Integrations is unable to support US visa sponsorship

Benefits

Comp & perks

Outcome-based bonuses aligned with partner productivity goals
75% subsidized health insurance
Dental insurance
Vision insurance
Paid time off
401(k) retirement savings plan with company match
On-the-job training and professional development opportunities
Fully remote work arrangements
Collaborative and supportive work environment