Forward Deploy Engineer

MD Integrations

. Serve as the technical point of contact for new customers throughout implementation and existing customers expanding their integration footprint .

Posted 9/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,500 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API-driven application implementation, technical troubleshooting, and customer engagement, with a strong focus on documentation and process improvement. Capable of managing multiple projects while maintaining a customer-first mindset and effective communication with both technical and non-technical stakeholders.

Highest-signal resume keywords

API IntegrationTechnical SupportPostmanData MappingSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API UnderstandingJSON PayloadsHTTP Status CodesBasic ScriptingTroubleshootingConfiguration ManagementTechnical DocumentationProcess DiagramsWorkflow CreationIntegration Logic

Soft Skills

Customer EmpathyAttention to DetailOrganizational SkillsCuriosityCommunication

Tools & Technologies

HubSpotPostman

Industry Keywords

SaaSHealthcare TechnologyImplementation ProcessesCustomer-Facing Support

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Serve as the technical point of contact for new customers throughout implementation and existing customers expanding their integration footprint
Guide customer engagements from kickoff through go-live
Lead end-to-end technical implementation processes
Map and configure API connections with customers and validate setup over screen share in real time
Monitor logs, dashboards, and tools such as Postman to identify misconfigured or unexpectedly behaving APIs
Independently resolve the majority of configuration and integration issues without engineering involvement
Draft technical documentation covering root cause, steps taken, and resolution
Escalate unresolved or complex issues to engineering with well-documented context
Translate customer inquiries and data needs into technical tasks and configuration notes
Partner with Partner Success Managers and Clinical Support teams
Identify recurring implementation issues and recommend ways to simplify, document, or automate processes
Maintain responsiveness, ownership, and customer empathy during implementation and ongoing expansion work

Requirements

What you’ll need

3+ years’ experience in a customer-facing technical support or implementation role with an emphasis on API-driven applications
Comfortable working with customers’ technical teams live and troubleshooting on video calls
Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes
Comfortable reading logs and API documentation to identify root cause and resolve configuration issues without engineering support
Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL)
Experience using tools such as HubSpot, Postman, or equivalent for troubleshooting and testing API calls
Able to communicate technical concepts and processes to technical and non-technical users
Experience documenting integration processes or producing customer-facing support materials, including workflows, process diagrams, and SOPs
High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously
Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly
Customer-first mindset
Experience in SaaS or healthcare technology integrations is a plus
Must be unable to require US visa sponsorship; the employer is unable to support US visa sponsorship at this time

Benefits

Comp & perks

Health, dental, and vision insurance with generous subsidy
Company-covered life and disability insurance
401(k) with match for full-time, US-based employees
On-the-job training and professional development opportunities
Growth opportunities
Fully remote work arrangements
Collaborative and supportive work environment