Technical Implementation Specialist

MD Integrations

. Serve as the technical point of contact for new customers during implementation and existing customers expanding integrations .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,500 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API-driven application implementation, technical troubleshooting, and customer communication. Proficient in managing integrations and producing technical documentation while maintaining a customer-first mindset.

Highest-signal resume keywords

API ConfigurationTechnical DocumentationCustomer-Facing SupportTroubleshooting SkillsSaaS Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API UnderstandingJSON PayloadsData MappingBasic Scripting in PythonBasic Scripting in JavaScriptBasic Scripting in SQLLog AnalysisConfiguration Issue ResolutionProcess DocumentationIntegration Logic

Soft Skills

Customer EmpathyAttention to DetailOrganizational SkillsCuriosityCommunication Skills

Tools & Technologies

PostmanHubSpotAPI DocumentationDashboardsLogs

Industry Keywords

SaaSHealthcare TechnologyImplementation RoleTechnical SupportIntegration Processes

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Serve as the technical point of contact for new customers during implementation and existing customers expanding integrations
Lead end-to-end technical implementation from kickoff through go-live
Map and configure API connections with customers and validate setup over screen share
Monitor logs, dashboards, and tools such as Postman to identify and resolve API configuration issues
Draft technical documentation covering root cause, steps taken, and resolution
Escalate unresolved or complex issues to engineering with well-documented context
Translate customer inquiries and data needs into technical tasks and configuration notes
Partner with Partner Success Managers and Clinical Support teams
Identify recurring implementation issues and recommend process simplification, documentation, or automation
Maintain responsiveness, ownership, and customer empathy during implementation and ongoing expansion work

Requirements

What you’ll need

3+ years’ experience in a customer-facing technical support or implementation role with an emphasis on API-driven applications
Comfortable troubleshooting with customers’ technical teams live on video calls
Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes
Comfortable reading logs and API documentation to identify root cause and resolve configuration issues independently
Familiarity with data mapping, payload structures, or basic scripting in Python, JavaScript, or SQL
Experience using HubSpot, Postman, or equivalent tools for troubleshooting and testing API calls
Ability to communicate technical concepts to technical and non-technical users
Experience documenting integration processes and producing customer-facing support materials, workflows, process diagrams, and SOPs
High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously
Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly
Customer-first mindset
Experience in SaaS or healthcare technology integrations is a plus
Must be unable to require US visa sponsorship; US work authorization implied for US-based employment

Benefits

Comp & perks

Health, dental, and vision insurance with generous subsidy
Company-covered life and disability insurance
401(k) with match for full-time, US-based employees
On-the-job training and professional growth opportunities
Fully remote work arrangements
Collaborative and supportive work environment