Outbound Call Center Agent

MDS Communications Corporation

. Receive in-depth training . Be assigned to one of four MDS teams calling on behalf of a set of MDS clients . Call for 4–8 different clients during an 8-hour day using predictive dialing equipment . Complete

Posted 9/29/2026full-timeRemote • North Carolina • United StatesJunior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong outbound telemarketing skills with a focus on securing financial gifts for charitable causes. Proficient in maintaining productivity metrics while effectively communicating with donors using approved scripts.

Highest-signal resume keywords

Outbound Telemarketing ExperienceFundraising SkillsBasic Computer SkillsCommitment To Charitable CausesPersistence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EnthusiasmWillingness To Learn

Tools & Technologies

Predictive Dialing Equipment

Industry Keywords

Non-ProfitFundraisingClient CommunicationProductivity Metrics

About the role

Key responsibilities & impact

Receive in-depth training
Be assigned to one of four MDS teams calling on behalf of a set of MDS clients
Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls
Communicate with donors and prospective donors using a client-approved script
Secure financial gifts on behalf of clients
Maintain minimum fundraising and productivity metrics

Requirements

What you’ll need

1 year or more of successful outbound telemarketing experience or a strong general employment record with long-term stability
Dedicated wired internet connection
Quiet place to work at home free from normal household interruptions
Basic computer skills
Commitment and enthusiasm to charitable and non-profit causes
Willingness to learn
Persistence

Benefits

Comp & perks

Performance bonus program
Paid break time
Health insurance eligibility after 2 months
Employer pays 75% of base employee health insurance premiums
Paid time off
Opportunities for advancement to management, Inbound Donor Services, and donor portfolio management positions
Promotion from within whenever possible
Recovery-friendly workplace