MDS Communications Corporation

Call Center Representative

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of a set of MDS clients
• Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls
• Communicate with donors and prospective donors using a client-approved script
• Secure financial gifts on behalf of clients
• Maintain minimum fundraising and productivity metrics

Outbound Call Center Agent

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of a set of clients
• Call for 4–8 different clients over an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls
• Communicate with donors and prospective donors positively, engagingly, and enthusiastically using client-approved scripts
• Secure financial gifts from donors and prospective donors on behalf of clients
• Maintain minimum fundraising and productivity metrics

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of a set of MDS clients
• Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls
• Communicate with donors and prospective donors positively, engagingly, and enthusiastically using client-approved scripts
• Secure financial gifts from donors and prospective donors on behalf of clients
• Maintain minimum fundraising and productivity metrics

• Receive in-depth training
• Join one of four MDS teams calling on behalf of assigned clients
• Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with 20–30 seconds between calls on average
• Communicate positively, engagingly, and enthusiastically with donors and prospective donors using approved scripts
• Secure financial gifts on behalf of clients
• Maintain minimum fundraising and productivity metrics

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of a set of clients
• Call for 4–8 different clients over the course of an 8-hour day using predictive dialing equipment
• Handle approximately 16–24 completed calls per hour with 20–30 seconds between calls on average
• Communicate with donors and prospective donors using an approved script
• Secure financial gifts on behalf of clients
• Maintain minimum fundraising and productivity metrics

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of designated clients
• Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with 20–30 seconds between calls
• Communicate positively and enthusiastically with donors and prospective donors using approved scripts
• Secure financial gifts on behalf of nonprofit clients
• Maintain minimum fundraising and productivity metrics