Home Care Sales Coordinator

Meal Helper Heroes

. Answer Home Care calls and respond to website, Facebook, text, and referral inquiries .

Posted 11/7/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in spoken and written English, with a focus on appointment setting and lead conversion in a healthcare context. Proficient in CRM documentation and managing a busy lead pipeline while adhering to privacy and information-security procedures.

Highest-signal resume keywords

Appointment SettingLead ConversionCRM ProficiencyHealthcare IntakeAaniie Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead ConversionAppointment SettingCRM DocumentationMultitaskingPrivacy Procedures

Soft Skills

EmpathyActive ListeningBuilding RapportStrong OrganizationFollow-Through

Tools & Technologies

AaniieWeaveEmail Nurture ToolsHubstaff

Industry Keywords

Home CareSenior-Care IntakeHealthcare OrganizationDementia ServicesRespite Services

About the role

Key responsibilities & impact

Answer Home Care calls and respond to website, Facebook, text, and referral inquiries
Build rapport and assess care needs, location, urgency, preferred schedule, and anticipated payment source
Explain CHHS services and its physician-led approach using approved information
Qualify inquiries and route Home Health, Medicaid ISO, and specialized requests appropriately
Convert qualified callers into confirmed in-home consultations
Answer questions about services, pricing, scheduling, and caregiver availability without unauthorized commitments
Offer available times, coordinate with local staff, book and confirm appointments, and pass along pertinent details
Record cancellations, reschedules, appointment outcomes, and non-conversion reasons
Document a next action for every qualified unscheduled lead
Enroll eligible, consented prospects in approved email nurture campaigns
Monitor replies, contact interested prospects, maintain nurture status, and manage unsubscribe preferences
Use Aaniie (SmartCare) as the primary lead system of record
Document calls, texts, emails, nurture status, and non-conversion reasons by end of shift
Coordinate appointments and urgent issues with local CHHS Home Care management
Track progression to active billable service
Submit end-of-day reports covering inquiries, qualified leads, scheduled visits, outreach, nurture enrollments, pending follow-ups, and barriers
Participate in weekly conversion and pipeline reviews

Requirements

What you’ll need

Excellent spoken and written English, with clear, natural, professional phone communication, grammar, and listening comprehension
Proven success in appointment setting, lead conversion, inside sales, healthcare intake, or a similar client-facing role
Strong organization, CRM proficiency, multitasking, and ability to meet measurable targets independently
Reliable internet, quiet professional workspace, compatible equipment, and availability for assigned Pacific Time shifts
Commitment to confidentiality, approved systems, and privacy and information-security procedures
Preferred: U.S. Home Care or senior-care intake experience, including converting phone inquiries into appointments
Preferred: Experience with Aaniie, Weave, email nurture tools, and private-pay Home Care, dementia, or respite services
Preferred: Previous remote support experience for a U.S.-based healthcare organization
Empathy, confidence, and active listening with U.S.-based older adults and their families
Ability to build rapport quickly and guide callers to a clear next step without pressure
Strong follow-through and accurate, timely CRM documentation
Ability to prioritize a busy lead pipeline and work toward measurable conversion and response-time targets
Must not make clinical decisions or guarantee staffing or services without authorization
Complete required privacy and security training
Use only CHHS-approved telephone, CRM, email, and secure-access systems
Use Hubstaff for time tracking during all working hours, with location enabled
Submit required initial onboarding documents
Exclusive engagement; no outside work or moonlighting without proof of resignation from another role

Benefits

Comp & perks

Competitive base pay
Growth opportunities and room to learn and advance
Fun and supportive team environment
HIPAA training: complete four HIPAA courses and submit certificates
EPICompliance training, including OSHA for Healthcare
Six-month minimum commitment
Helper Heroes Independent Contractor Agreement