Meal Helper Heroes

General

• Screen and prequalify a high volume of prospective Medicaid and waiver applicants
• Understand and explain DHS eligibility rules, requirements, and approval processes
• Help qualified applicants complete applications accurately and gather required documentation
• Identify potential eligibility barriers and help applicants address them
• Monitor application progress, deadlines, requests for information, and eligibility decisions in state systems
• Maintain accurate applicant records, statuses, notes, and follow-up
• Assist applicants experiencing delays, denials, or loss of eligibility
• Communicate with applicants, families, DHS representatives, and internal teams
• Manage hundreds of prospective and active applicants at various process stages
• Serve as a liaison between the general public and the Arkansas Department of Human Services
• Help prospective clients navigate Arkansas Medicaid and waiver programs

Medicaid Eligibility Specialist

Team Leader

• Conduct one-on-one coaching sessions with VAs experiencing performance issues
• Provide clear, specific, and constructive feedback
• Identify root causes of performance problems
• Help VAs understand client expectations and develop practical improvement steps
• Reinforce positive behaviors and recognize improvement
• Conduct follow-up coaching sessions
• Create and manage Performance Improvement Plans (PIPs)
• Establish performance expectations, measurable goals, and improvement timelines
• Document coaching discussions, commitments, action items, and progress
• Monitor VA performance throughout improvement periods
• Escalate serious or recurring performance concerns to management
• Review performance metrics, client feedback, attendance, productivity, work quality, communication, and procedure adherence
• Identify performance trends and recurring issues
• Determine with management which VAs require coaching or intervention
• Monitor measurable improvement from coaching
• Recommend training, retraining, reassignment, or corrective actions
• Help VAs meet U.S.-based home care agency client expectations and workflows
• Coach VAs on professional client communication
• Support VAs struggling with client-specific processes or expectations
• Assist management with client-raised performance concerns
• Support VAs with work-related challenges
• Help develop communication, organization, accountability, and problem-solving skills
• Conduct refresher coaching
• Share performance gaps with management for additional training development
• Promote continuous improvement, professionalism, and accountability
• Maintain accurate coaching and performance records
• Prepare coaching notes and performance summaries
• Track improvement plans and follow-up dates
• Provide regular VA performance updates to management
• Identify VAs improving, still struggling, or requiring additional action
• Maintain confidentiality regarding employee and client performance matters

Medicaid Eligibility Specialist

Team Leader – Performance Coach