Implementation Specialist – Onboarding, Training

Meal Ticket

. Serve as the primary customer contact from kickoff through training completion and early live use .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and training, with a strong focus on managing multiple accounts and facilitating effective learning experiences. Proficient in configuring POS systems and integrating data while maintaining a customer-first approach.

Highest-signal resume keywords

Implementation ManagementCustomer TrainingPOS Integration (Square, Toast, EPOS Now)Project ManagementSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationOnboardingCustomer TrainingData IntegrationInventory ManagementTroubleshootingProject ManagementInstructional DesignFood Cost ControlSpreadsheet Proficiency

Soft Skills

FacilitationPresentation SkillsCommunicationProblem-SolvingCustomer-First Mindset

Tools & Technologies

SalesforceHubSpotJiraGoogle WorkspaceLMS Platforms

Industry Keywords

SaaSRestaurant TechnologyHospitality OperationsKitchen ManagementPurchasing

About the role

Key responsibilities & impact

Serve as the primary customer contact from kickoff through training completion and early live use
Build and execute implementation and training plans with milestones, timelines, owners, and success criteria
Manage a portfolio of concurrent customers at different implementation stages
Configure MarketMan, including inventory, suppliers, recipes, locations, users, and permissions
Own POS and API integration setup, specializing in Square and supporting Toast, EPOS Now, and other platforms
Partner with Data Processing to process, validate, and upload customer inventory and item lists
Identify and resolve implementation issues, escalating to Technical Support or R&D when needed
Maintain documentation of configuration decisions, integration setup, and customer-specific requirements
Deliver 1:1, cohort-based, and webinar training on inventory counts, purchasing, invoice scanning, recipe costing, and reporting workflows
Tailor training to restaurant scenarios and customer data
Verify competency and provide refresher or retraining sessions
Guide customers toward self-serve learning and help build learning assets
Document recurring questions and friction points into reusable support materials
Monitor usage and engagement, surface adoption gaps, flag churn risks, and identify expansion signals
Coordinate with Sales, Support, Customer Success, Training, Data Processing, and Product
Relay structured customer feedback to Product
Keep Salesforce and project tracking records current
Participate in product, support, and customer success syncs and share field trends

Requirements

What you’ll need

Must reside in one of the following states: Arizona, Connecticut, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Missouri, North Carolina, New Hampshire, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia
2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role
Comfort with integrations and data, including imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies
Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently
Solid project management ability, managing multiple accounts and deadlines simultaneously
Excellent written and verbal communication and strong problem-solving instincts
Working knowledge of Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms
Ability to work independently, take ownership, and operate with a customer-first mindset
Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field, or equivalent practical experience
Background in SaaS and/or restaurant technology
Hands-on familiarity with Square POS, Toast, EPOS Now, or comparable platforms
Restaurant or hospitality operations experience, including inventory management, food cost control, purchasing, or kitchen management
Exposure to instructional design, LMS platforms, or training content creation
Ability to write and speak Spanish

Benefits

Comp & perks

Remote work arrangement
Full-time employment