Collections Specialist

Medallion Bank

. Work delinquent subprime consumer loans to minimize losses through effective collections strategies .

Posted 10/5/2026full-timeSalt Lake City • Utah • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections strategies for delinquent subprime consumer loans, with a focus on effective communication, negotiation, and compliance with regulations. Proven ability to build relationships with borrowers and collaborate with cross-functional teams to achieve recovery goals.

Highest-signal resume keywords

Collections StrategiesDelinquent Loan RecoveryCustomer Relationship ManagementRegulatory ComplianceMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsNegotiationSkip TracingPayment ArrangementsLoan ServicingDocumentationFinancial AnalysisAccount ManagementProblem SolvingData Entry

Soft Skills

EmpathyProfessional ConductOrganizational SkillsCommunication SkillsTeam Collaboration

Industry Keywords

Subprime LendingConsumer FinanceFDCPA ComplianceCustomer ServiceRecovery Strategies

About the role

Key responsibilities & impact

Work delinquent subprime consumer loans to minimize losses through effective collections strategies
Contact delinquent customers by phone, email, and written correspondence to secure payments and bring accounts current
Establish contact with borrowers and set manageable repayment terms acceptable to the bank
Understand customers’ financial situations and negotiate payment arrangements
Conduct skip tracing to locate borrowers and collateral
Use tools and techniques to locate borrowers and encourage repayment of past-due accounts
Document collection efforts, customer interactions, payment commitments, and account activities in the loan servicing system
Provide professional and empathetic customer service while balancing collections and recovery
Build relationships with borrowers and promote successful loan experiences
Collaborate with underwriting, customer service, and legal teams on recovery strategies
Determine next steps, including possible repossession assignments, litigation, or third-party vendor involvement
Make recommendations to management regarding accounts needing additional attention
Assist other department areas as required by business needs
Ensure collection activities comply with federal, state, and local regulations, including the FDCPA and company policies

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance
Experience with delinquent loan recovery preferred
Responsible, honest, and strong work ethic
Professional conduct and appropriate workplace relationships
Ability to handle difficult conversations professionally
Detail-oriented with strong organizational skills
Ability to professionally answer incoming calls and assist callers effectively
Ability to nurture and manage business relationships with third-party loan servicers and other vendors
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite
Ability to work successfully in a team environment
Evening and weekend availability may be required based on business needs
Employment contingent on passing a background check and maintaining a clean background

Benefits

Comp & perks

Comprehensive benefits including medical, dental, vision, disability, and life insurance
401K with a company match
PTO including 11 paid holidays, vacation time and sick time
Financial Wellness Program
Volunteer Opportunities
Awesome company culture and co-workers who love to work here!
Work Life Balance
Company Wide Open Door Policy
Hybrid work arrangement with ability to work from home 2 days a week after introductory period