Medallion Bank

Collections

• Work delinquent subprime consumer loans to minimize losses through effective collections strategies
• Contact delinquent customers by phone, email, and written correspondence to secure payments and bring accounts current
• Establish contact with borrowers and set manageable repayment terms acceptable to the bank
• Understand customers’ financial situations and negotiate payment arrangements
• Conduct skip tracing to locate borrowers and collateral
• Use tools and techniques to locate borrowers and encourage repayment of past-due accounts
• Document collection efforts, customer interactions, payment commitments, and account activities in the loan servicing system
• Provide professional and empathetic customer service while balancing collections and recovery
• Build relationships with borrowers and promote successful loan experiences
• Collaborate with underwriting, customer service, and legal teams on recovery strategies
• Determine next steps, including possible repossession assignments, litigation, or third-party vendor involvement
• Make recommendations to management regarding accounts needing additional attention
• Assist other department areas as required by business needs
• Ensure collection activities comply with federal, state, and local regulations, including the FDCPA and company policies

Explore Collections Specialist at Medallion Bank. Review requirements and application details.