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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the software development lifecycle, with a focus on Salesforce and learning management systems. Proficient in writing user stories, conducting user acceptance testing, and facilitating stakeholder collaboration to enhance workflows and student experiences.
Highest-signal resume keywords
Product Owner ExperienceTechnical Business Analyst ExperienceSalesforce CRM ExperienceAgile MethodologyAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Story WritingAcceptance Criteria DevelopmentUser Acceptance TestingDefect TriageSoftware Documentation
Soft Skills
Analytical AbilityDetail-OrientedCritical ThinkingCommunication Skills
Tools & Technologies
SalesforceSalesforce Marketing CloudSalesforce BillingTotaraMoodle
Industry Keywords
Software Development LifecycleStakeholder CollaborationProcess ImprovementBusiness Needs IdentificationWorkflow Efficiency
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support MedCerts’ Salesforce and learning management system (LMS) teams
- Participate in the full software development lifecycle from identifying business needs through post-release support
- Collaborate with stakeholders, product management, developers, administrators, and QA
- Facilitate requirements discussions and support prioritization across stakeholder groups
- Write detailed user stories and acceptance criteria
- Coordinate changes across Salesforce, the LMS, and connected systems
- Review test cases and coordinate and perform user acceptance testing
- Triage and reproduce defects and help determine remediation priorities
- Serve as an escalation point for production issues
- Conduct software demonstrations and write release notes
- Maintain documentation and validate delivered solutions
- Proactively recommend technology and process improvements that improve efficiency, workflows, and the student experience
Requirements
What you’ll need- 5 years of experience in Product Owner or Technical Business Analyst role
- Excellent analytical, troubleshooting, and problem-solving ability
- Ability to explain complex business or technical problems clearly
- Curious, detail-oriented, critical thinker
- Agile methodology
- Bachelor’s degree is preferred in business, computer science, information technology, or similar discipline
- Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience is preferred
- Totara/Moodle experience is preferred
- Availability to work normal business hours, 8:30am–5:00pm
Benefits
Comp & perks- Eligible employees may receive a bonus
- Health benefits
- Retirement contributions
- Paid time off
- Reasonable accommodation for applicants with disabilities
