MedCerts

Accounts Receivable

• Ensure accurate data entry, general ledger coding, and allocation of student invoices for assigned revenue channels
• Submit invoices on external partner portals
• Resolve complex billing issues and discrepancies
• Monitor and process incoming payments daily
• Research and process unidentified payments
• Process student cases including cancellations, withdrawals, and program changes
• Reconcile revenue weekly and at month-end close
• Identify and execute account adjustments
• Conduct payment reconciliation
• Lead collections efforts on delinquent accounts
• Provide customer service for internal and external requests
• Assist the AR Manager with reducing outstanding accounts receivable and reconciling the student deposit account
• Cross-train with other AR team members
• Document processes and procedures
• Perform special projects and assigned tasks
• No formal supervisory responsibilities

AR Specialist – Contractor

Product Manager

• Support MedCerts’ Salesforce and learning management system (LMS) teams
• Participate in the full software development lifecycle from identifying business needs through post-release support
• Collaborate with stakeholders, product management, developers, administrators, and QA
• Facilitate requirements discussions and support prioritization across stakeholder groups
• Write detailed user stories and acceptance criteria
• Coordinate changes across Salesforce, the LMS, and connected systems
• Review test cases and coordinate and perform user acceptance testing
• Triage and reproduce defects and help determine remediation priorities
• Serve as an escalation point for production issues
• Conduct software demonstrations and write release notes
• Maintain documentation and validate delivered solutions
• Proactively recommend technology and process improvements that improve efficiency, workflows, and the student experience

AR Specialist – Contractor

Product Owner/Manager