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Customer Onboarding Specialist
MEDFAR Clinical Solutions. Support clinic staff in the optimal use of MEDFAR’s web-based electronic medical record (EMR) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and software deployment within healthcare settings, ensuring effective implementation of electronic medical records and clinical processes. Strong organizational skills and customer service orientation are essential for supporting clinic staff and facilitating training.
Highest-signal resume keywords
Project ManagementSoftware DeploymentCustomer ServiceTraining DevelopmentHealth Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Medical Record (EMR)Project ManagementSoftware DeploymentIT Clinical ProcessesFunctional Interfaces
Soft Skills
OrganizationInterpersonal RelationshipsFlexibilityThoroughness
Certifications & Qualifications
Post-Secondary Education in Health or Project ManagementValid Class 5 Driver's License
Industry Keywords
HealthcareClinical ProcessesCustomer Needs AssessmentTechnology DeploymentTraining Sessions
About the role
Key responsibilities & impact- Support clinic staff in the optimal use of MEDFAR’s web-based electronic medical record (EMR)
- Ensure successful implementation adapted to each clinic’s reality
- Help define the needs of new customers
- Plan and prepare the technological park required for product deployment
- Implement functional interfaces required for product deployment
- Develop IT clinical processes related to deployment
- Participate in remote and on-site project deployments based on size or complexity
- Prepare and conduct advanced training for clerical and medical clinic staff
- Organize client Q&A sessions at clinics
- Design presentations and write project reports
- Support clients throughout the implementation process
- Apply corrective and preventive interventions to improve clinical processes
Requirements
What you’ll need- Post-secondary studies in the field of health, education, health software, and project management, any other relevant field or equivalent experience
- 2 to 3 years of relevant experience in project management and software deployment
- Strong sense of organization and structure of a work plan
- Excellent customer service and thoroughness
- Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others
- Valid Class 5 driver’s license and access to a vehicle
- Flexibility in schedule and ability to travel throughout Ontario
- Regular travel required; frequency may vary by week
Benefits
Comp & perks- Remote work and flexibility (supporting work-life balance)
- RRSP contribution
- Healthcare insurance from day one
- Paid time off: 3 weeks
- An onboarding program to help you get familiar with our environment and the digital healthcare field
- All IT equipment is provided, with additional gear if needed
- Internal growth opportunities (promotions, internal mobility)
- Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
- A company culture focused on transparency, collaboration, and innovation