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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and business development within the health sector, particularly in aged care. Proven ability to lead teams, build senior stakeholder relationships, and deliver innovative healthcare solutions that drive growth and enhance customer experiences.
Highest-signal resume keywords
Customer Success ManagementBusiness DevelopmentStakeholder EngagementTeam LeadershipStrategic Decision-Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsInfluencing SkillsLeadership Skills
Industry Keywords
Aged CareHome CareCommunity HealthCustomer RetentionCommercial NegotiationsMarket InsightsCustomer PartnershipsGrowth StrategiesHigh-Value TendersHealthcare Solutions
About the role
Key responsibilities & impact- Drive customer success, retention and growth strategies
- Build and manage senior stakeholder and customer relationships
- Identify and secure new business opportunities
- Lead high-value tenders, proposals and commercial negotiations
- Collaborate with internal teams to deliver innovative customer solutions
- Provide market insights to influence strategic decision-making
- Lead, coach and build a high-performing team
- Develop and execute strategies for Amplar Health’s aged care segment, Age Better
- Strengthen customer partnerships and deliver exceptional outcomes for aged care partners
Requirements
What you’ll need- Significant experience in customer success, business development or strategic stakeholder engagement within the health sector, ideally aged care, home care or community health
- Strong strategic mindset with the ability to identify growth opportunities and develop customer-focused solutions
- Proven success building trusted relationships with senior stakeholders and delivering commercial and customer outcomes
- Strong leadership, communication and influencing skills, with experience developing high-performing teams
- Passion for innovation and improving customer experiences through tailored healthcare solutions
- Willingness to undertake regular local and interstate travel
- Depending on the role, may need to declare vaccination status and/or provide evidence
Benefits
Comp & perks- Flexibility to work from home, from one of the offices, or a combination of both
- Flexible ways of working to support inclusion, accessibility and wellbeing
- Employee networks providing connection, advocacy and allyship
- Adjustments or alternative formats during recruitment or employment
- Potential vaccination support/requirements dependent on role