Medibank

Customer Success Manager

• Drive customer success, retention and growth strategies
• Build and manage senior stakeholder and customer relationships
• Identify and secure new business opportunities
• Lead high-value tenders, proposals and commercial negotiations
• Collaborate with internal teams to deliver innovative customer solutions
• Provide market insights to influence strategic decision-making
• Lead, coach and build a high-performing team
• Develop and execute strategies for Amplar Health’s aged care segment, Age Better
• Strengthen customer partnerships and deliver exceptional outcomes for aged care partners

Head of Department

• Lead the end-to-end Support at Home program, including sales, intake, care management, service delivery and administration
• Build and develop high-performing clinical, operational and customer-facing teams
• Deliver exceptional customer experiences and market-leading care outcomes
• Drive operational performance, quality, compliance and continuous improvement
• Establish scalable operating models, processes and governance frameworks
• Support business growth and expansion into new geographies
• Lead teams through growth, change and aged care reform

Head of Support

Customer Support

• Provide quality service for valued customers
• Service end-to-end solutions for overseas customers
• Identify and highlight opportunities to improve member and billing agent experiences
• Deliver occasional presentations to stakeholders and customers
• Assist customers face-to-face, over the phone through inbound and outbound calls, via email, and through messaging
• Support overseas students with their health insurance needs as part of a premium service centre

Customer Success Manager

Head of Support

Overseas Customer Service, Sales Consultant