Head of Support

Medibank

. Lead the end-to-end Support at Home program, including sales, intake, care management, service delivery and administration .

Posted 9/22/2026full-timeAustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in Support at Home and community aged care services, with a focus on delivering exceptional customer experiences and achieving compliance with aged care quality standards. Proven ability to build high-performing teams and drive operational performance across multiple locations.

Highest-signal resume keywords

Leadership Experience in Aged CareMultidisciplinary Team ManagementAged Care Quality ComplianceService Delivery Model TransformationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Change ManagementPeople LeadershipCustomer Experience FocusGrowth Mindset

Certifications & Qualifications

Registered NurseAllied Health Professional

Industry Keywords

Support at HomeHome CareCommunity Aged CareClinical GovernanceOperational PerformanceQuality ImprovementService DeliveryGovernance Frameworks

About the role

Key responsibilities & impact

Lead the end-to-end Support at Home program, including sales, intake, care management, service delivery and administration
Build and develop high-performing clinical, operational and customer-facing teams
Deliver exceptional customer experiences and market-leading care outcomes
Drive operational performance, quality, compliance and continuous improvement
Establish scalable operating models, processes and governance frameworks
Support business growth and expansion into new geographies
Lead teams through growth, change and aged care reform

Requirements

What you’ll need

Significant leadership experience within Support at Home, Home Care or community aged care services
Proven experience leading multidisciplinary teams and service operations
Strong knowledge of aged care quality, compliance and clinical governance requirements
Experience establishing, growing or transforming service delivery models
Track record of delivering excellent customer and clinical outcomes
Growth mindset and curiosity to challenge traditional home care models and embrace innovative care delivery
Strong stakeholder engagement, people leadership and change management capabilities
Highly desirable: clinical background as a Registered Nurse or Allied Health Professional
Highly desirable: experience scaling services across multiple locations or geographies
Depending on the role, may be asked to declare vaccination status and/or provide evidence

Benefits

Comp & perks

Permanent full-time position
Flexibility to work from home, from one of the offices, or a combination of both
Flexible ways of working to support inclusion, accessibility and wellbeing
Workplace support for adjustments or alternative formats during recruitment or employment
Employee networks for connection, advocacy and allyship
Potential immunisation support/requirements dependent on role
Inclusive workplace supporting diverse backgrounds, identities and lived experiences