Intake Officer – Administration Officer

Medibank

. Act as the first point of customer contact for new and existing clients and families, referrer enquiries, general phone enquiries, and service enquiries .

Posted 10/9/2026full-timeAdelaide • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing stakeholder relationships in a healthcare environment. Proficient in administrative tasks, database management, and IT skills, ensuring timely responses and adherence to KPIs.

Highest-signal resume keywords

Customer Service ExperienceDatabase ManagementMS Office ProficiencyStakeholder ManagementAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AdministrationDatabase ManagementCustomer ServiceProblem-SolvingService Delivery

Soft Skills

Communication SkillsOrganizational SkillsProactive AttitudeRelationship BuildingAttention to Detail

Certifications & Qualifications

South Australian Working With Children CheckNational Police Clearance

Industry Keywords

Healthcare EnvironmentClient CareReferralsStakeholder EngagementVirtual Care Centre

About the role

Key responsibilities & impact

Act as the first point of customer contact for new and existing clients and families, referrer enquiries, general phone enquiries, and service enquiries
Receive, document, and escalate concerns raised by clients, referrers, providers, and other stakeholders
Maintain up-to-date referrer, client, and provider databases
Deal promptly with queries
Process referrals from Local Health Networks, hospitals, General Practitioners, Nurse Practitioners, and Residential Aged Care Facilities
Update relevant systems and provide responses within expected timeframes and KPIs
Perform other administrative duties relating to client service delivery or the Virtual Care Centre as requested
Work closely with clinical teams, service providers, clients, and families to address client care and service requirements/issues

Requirements

What you’ll need

Previous administration and customer service experience, preferably within a health care environment
Proficient IT skills across MS Office suite
Ability to use a range of databases
Strong customer service and communication skills
Good attention to detail and highly organised
Proactive problem-solving ability
Ability to work in a fast-paced environment
Excellent stakeholder management and relationship-building skills
Hold a South Australian Working with Children Check and National Police Clearance, or be willing and eligible to obtain them
Willingness and ability to provide proof of up-to-date vaccinations if successful
Ability to work rostered shifts of 7am–3pm, 10am–6pm, and 2pm–10pm across a 7-day roster

Benefits

Comp & perks

Flexible ways of working to support inclusion, accessibility and wellbeing
Employee networks providing connection, advocacy and allyship
Vaccination support/requirements dependent on role
Inclusive workplace supporting diverse backgrounds, identities and lived experiences