Overseas Customer Service, Sales Consultant

Medibank

. Provide quality service for valued customers .

Posted 9/15/2026part-timeJoondalup • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, with a focus on providing quality support to overseas students and clients in the health insurance sector. Capable of identifying business opportunities and achieving sales targets while maintaining professionalism in challenging situations.

Highest-signal resume keywords

Customer ServiceSales ExperienceHealth Insurance KnowledgeStrong Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Compassionate ServiceTeam-Oriented ApproachAbility to Remain Calm Under Pressure

Certifications & Qualifications

Volunteer Working with Children Check

Industry Keywords

Health IndustryFinance IndustryInsurance IndustryCustomer ExperienceStakeholder Presentations

About the role

Key responsibilities & impact

Provide quality service for valued customers
Service end-to-end solutions for overseas customers
Identify and highlight opportunities to improve member and billing agent experiences
Deliver occasional presentations to stakeholders and customers
Assist customers face-to-face, over the phone through inbound and outbound calls, via email, and through messaging
Support overseas students with their health insurance needs as part of a premium service centre

Requirements

What you’ll need

Part-time availability of 22.5 hours per week across 3 days, Monday to Friday
Ability to work on a rotating roster between 8am and 8pm AWST
Ability to work at Edith Cowan University in Joondalup
Sales experience is highly regarded but not essential
Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable
Strong communication skills across face-to-face, telephone, email, and messaging channels
Ability to provide compassionate, friendly, and exceptional customer service
Ability to achieve sales targets and identify business opportunities
Problem-solving ability and capacity to tailor responses to different situations and people
Ability to remain calm and professional in challenging situations
Team-oriented approach and ability to support colleagues
Must have or obtain a Volunteer Working with Children Check if successful

Benefits

Comp & perks

Subsidised private health insurance
Subsidised travel insurance
Subsidised pet insurance
Flexible working arrangements
Personal development and learning opportunities
Health and wellbeing support
Inclusion and accessibility support, including adjustments or alternative formats during recruitment