Billing Client Care Specialist

Medical Solutions

. Serve as the primary contact for client billing inquiries via phone and email, providing prompt, personalized, and solution-focused support .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client billing processes and effective communication to enhance client experiences. Proficient in problem-solving and analytical skills to identify issues and recommend solutions.

Highest-signal resume keywords

Billing Specialist ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsExcellent Communication SkillsMultitasking Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ProcessesAnalytical SkillsClient SupportProcess ImprovementService Delivery

Soft Skills

Effective CommunicationProfessionalismCalm Under PressurePrioritizationCuriosity-Driven Mindset

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client BillingInquiry ManagementService StandardsTeam CollaborationConflict Resolution

About the role

Key responsibilities & impact

Serve as the primary contact for client billing inquiries via phone and email, providing prompt, personalized, and solution-focused support
Manage the billing inbox and phone line, ensuring all inquiries are addressed within department guidelines and service standards
Take ownership of each inquiry from start to resolution, collaborating with team members to ensure timely and accurate follow-up
Maintain current knowledge of billing processes, policies, and system updates to support accurate and efficient service delivery
Identify and report recurring issues or trends, recommending process improvements and providing backup support to the Billing Specialist as needed
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma or GED required
At least 1 year of experience as a Billing Specialist
Proficiency in Microsoft Office, including Outlook, Word, and Excel
Ability to work overtime and flex schedule as needed
Strong problem-solving and analytical skills
Excellent communication skills focused on enhancing the client experience
Ability to remain calm and professional in high-stress or conflict situations
Effective multitasking and prioritization abilities
Curiosity-driven mindset with a desire to troubleshoot, identify root causes, and recommend solutions