Partner Success Specialist

Medication Management Partners

. Build strong client relationships through interactions that develop trust and demonstrate value .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $62,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while providing pharmacy-related support in a healthcare environment. Proficient in project management and analytical problem-solving, with a focus on delivering exceptional service and exceeding expectations.

Highest-signal resume keywords

Account Management ExperienceProject Management CertificationCertified Pharmacy Technician LicenseIntermediate Proficiency in MS ExcelExcellent Verbal and Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject ManagementAnalytical SkillsPharmacy SupportRoot Cause AnalysisImmunization ClinicsQuality Events DocumentationCommunity AuditingMultitaskingDetail Orientation

Soft Skills

Proactive LearnerResourceful Problem SolverOrganizedReliableNegotiation Skills

Tools & Technologies

MS ExcelMS WordMS PowerPointMS ProjectMS OutlookAdobe

Certifications & Qualifications

Project Management CertificationCertified Pharmacy Technician License

Industry Keywords

HealthcarePharmacy Long Term CareManaged Healthcare ServicesClient SupportCommunity Stratification Program

About the role

Key responsibilities & impact

Build strong client relationships through interactions that develop trust and demonstrate value
Retain partners and serve as the voice of the partner
Assist with onboarding and offboarding communities, including check-ins, reconciliation, and equipment setup
Provide general pharmacy-related eMAR support to communities
Participate in health fairs, exhibits, educational programs, in-services, and family nights
Follow the Community Stratification Program cadence for community visits and meetings with Wellness, ED, Sales/Marketing, and regional clinical or operations directors
Participate in professional and social events, meetings, conferences, and company- or partner-sponsored events
Manage routine client support and resolve routine to complex client issues and requests
Collaborate with operations staff to document and perform Root Cause Analysis for partner concerns and follow up on resolutions
Audit community adherence to MMP policies and procedures and provide targeted remediation
Deliver annual Executive Reviews to community leadership covering business deliverables and new opportunities
Maintain detailed logs of partner interactions, including Quality Events, Site Visits, Communications, and Net Promoter Score
Facilitate immunization clinics as assigned
Model CORE Values, encourage teamwork, and promote company philosophy
Attend required company meetings and complete required RPS courses
Perform duties promptly and predictably, maintain a safe and secure environment, and complete other assigned duties

Requirements

What you’ll need

Proactive learner and innovative, resourceful problem solver
Mature and professional adult who consistently does the right thing
Meticulous attention to detail and ability to manage substantial multitasking
Organized, reliable, and able to follow through on deliverables and exceed expectations
Bachelor's Degree preferred; or equivalent external client-facing support or related account management experience in a healthcare or Pharmacy Long Term Care (LTC) environment
2 years account management experience, preferably in a Pharmacy LTC environment or managed healthcare services organization
Project management certification preferred
Good presentation skills and excellent negotiation skills
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe
Outstanding analytical skills
Excellent verbal and written communication skills, establishing rapport and working with others
Valid and current driver's license
Personal vehicle sufficiently reliable to meet job requirements and appropriately insured
Certified Pharmacy Technician license preferred in Illinois
Travel, including overnight and/or out-of-state travel, expected; potentially 75% of time

Benefits

Comp & perks

$500 sign-on bonus
Travel, including overnight and/or out-of-state, is expected for this position
Personal vehicle allowance implied by requirement for a reliable, appropriately insured personal vehicle