Medication Management Partners

Customer Success Manager

• Build strong client relationships through interactions that develop trust and demonstrate value
• Retain partners and serve as the voice of the partner
• Assist with onboarding and offboarding communities, including check-ins, reconciliation, and equipment setup
• Provide general pharmacy-related eMAR support to communities
• Participate in health fairs, exhibits, educational programs, in-services, and family nights
• Follow the Community Stratification Program cadence for community visits and meetings with Wellness, ED, Sales/Marketing, and regional clinical or operations directors
• Participate in professional and social events, meetings, conferences, and company- or partner-sponsored events
• Manage routine client support and resolve routine to complex client issues and requests
• Collaborate with operations staff to document and perform Root Cause Analysis for partner concerns and follow up on resolutions
• Audit community adherence to MMP policies and procedures and provide targeted remediation
• Deliver annual Executive Reviews to community leadership covering business deliverables and new opportunities
• Maintain detailed logs of partner interactions, including Quality Events, Site Visits, Communications, and Net Promoter Score
• Facilitate immunization clinics as assigned
• Model CORE Values, encourage teamwork, and promote company philosophy
• Attend required company meetings and complete required RPS courses
• Perform duties promptly and predictably, maintain a safe and secure environment, and complete other assigned duties

Explore Partner Success Specialist at Medication Management Partners. Review requirements and application details.