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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management within the healthcare sector, focusing on onboarding processes, stakeholder management, and quality assurance. Proficient in managing multiple projects simultaneously while ensuring compliance with data protection regulations and delivering exceptional service.
Highest-signal resume keywords
Project Management ExperienceHealthcare ExperienceKey Account ManagementGerman Language Proficiency (C2)CRM and Practice Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOnboarding ProcessesQuality AssuranceDocumentation SkillsProcess EfficiencyData Protection (GDPR)Training Material DevelopmentRollout PlanningStakeholder ManagementAI-Powered Solutions
Soft Skills
Organizational SkillsEmpathyService OrientationHands-On MentalityOpenness to New Tools
Tools & Technologies
CRM SystemsPractice Management Systems
Certifications & Qualifications
Healthcare Management DegreeMedical Assistant Training
Industry Keywords
Digital HealthMedical PracticesMulti-Site Practice GroupsHealthcare SectorMVZ
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own onboarding projects end to end, from kickoff and requirements interviews through setup and training to a successful go-live
- Manage multiple projects in parallel and monitor schedules, dependencies, and outstanding items
- Serve as the primary point of contact for key accounts, ranging from individual medical practices to multi-site practice groups
- Plan rollouts
- Build scalable onboarding processes, including project plans, checklists, training materials, and quality standards
- Ensure go-live quality by reviewing anonymized conversations between the AI and patients and deriving opportunities for fine-tuning
- Share structured insights with the Product and Development teams
- Act as the interface between medical practices and the Product team
- Prepare prioritized insights for the team
- Support testing of new features and integrations
- Work with customers entirely virtually
Requirements
What you’ll need- Project management experience: Proven ability to manage multiple customer projects in parallel and successfully complete them even when deliverables from other parties are delayed
- Experience in healthcare, working with medical practices, or the digital health sector
- Excellent organizational skills and clear, well-structured documentation
- Demonstrated experience managing key accounts or complex stakeholders, ideally at decision-maker level
- Hands-on mentality
- Empathy and a strong service orientation
- Keep process efficiency and data protection (GDPR) in focus
- German at native-speaker level (C2)
- Good command of English for product understanding and internal communication
- Confident working with CRM and practice management systems
- Openness to new tools and AI-powered solutions
- Particularly valuable: Experience with rollouts across multiple locations or practice groups/medical care centers (MVZ)
- Particularly valuable: Knowledge of project management methodologies and tools
- Particularly valuable: Training or a degree in healthcare, such as medical assistant training, practice management, or healthcare management
Benefits
Comp & perks- Hybrid working: Split your time between working from home and our modern office in the heart of Karlsruhe
- Flat hierarchies and short decision-making paths
- Freedom and room to implement your own ideas quickly
- A motivated and ambitious team
- Professional development: Support for your professional and personal growth in AI and Customer Success