Mediform

Onboarding Specialist

• Own onboarding projects end to end: from kickoff and requirements interviews through setup and training to a successful go-live
• Manage multiple projects in parallel, monitoring timelines, dependencies, and outstanding items
• Serve as the primary point of contact for key accounts, from individual practices to multi-site practice groups
• Plan rollouts
• Build scalable onboarding processes with project plans, checklists, training materials, and quality standards
• Ensure quality through go-live
• Review anonymized conversations between the AI and patients and derive fine-tuning recommendations
• Deliver findings to the Product and Development teams in a structured format
• Prioritize insights from day-to-day practice operations and prepare them for the Product team
• Support testing of new features and integrations
• Act as the bridge between medical practices and the Product team

Onboarding Manager – AI Healthcare Startup

• Own onboarding projects end to end, from kickoff and requirements interviews through setup and training to a successful go-live
• Manage multiple projects in parallel and monitor schedules, dependencies, and outstanding items
• Serve as the primary point of contact for key accounts, ranging from individual medical practices to multi-site practice groups
• Plan rollouts
• Build scalable onboarding processes, including project plans, checklists, training materials, and quality standards
• Ensure go-live quality by reviewing anonymized conversations between the AI and patients and deriving opportunities for fine-tuning
• Share structured insights with the Product and Development teams
• Act as the interface between medical practices and the Product team
• Prepare prioritized insights for the team
• Support testing of new features and integrations
• Work with customers entirely virtually