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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management within the healthcare sector, focusing on onboarding processes, stakeholder management, and quality assurance. Proficient in managing multiple projects simultaneously while ensuring effective communication and documentation.
Highest-signal resume keywords
Project Management ExperienceHealthcare Sector KnowledgeNative-Level German ProficiencyCRM and Practice Management SystemsProcess Efficiency Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding Project ManagementQuality AssuranceData Protection (GDPR)Multi-Site RolloutsDocumentation Skills
Soft Skills
Organizational SkillsEmpathyService OrientationProactive Approach
Tools & Technologies
CRM SystemsPractice Management SystemsAI-Powered Solutions
Certifications & Qualifications
Medical Assistant (MFA)Healthcare Management Degree
Industry Keywords
Digital HealthMedical PracticesStakeholder ManagementProject Management Methodologies
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own onboarding projects end to end: from kickoff and requirements interviews through setup and training to a successful go-live
- Manage multiple projects in parallel, monitoring timelines, dependencies, and outstanding items
- Serve as the primary point of contact for key accounts, from individual practices to multi-site practice groups
- Plan rollouts
- Build scalable onboarding processes with project plans, checklists, training materials, and quality standards
- Ensure quality through go-live
- Review anonymized conversations between the AI and patients and derive fine-tuning recommendations
- Deliver findings to the Product and Development teams in a structured format
- Prioritize insights from day-to-day practice operations and prepare them for the Product team
- Support testing of new features and integrations
- Act as the bridge between medical practices and the Product team
Requirements
What you’ll need- Project management experience, with a track record of managing and successfully completing multiple customer projects in parallel
- Experience in healthcare, working with medical practices, or in the digital health sector
- Excellent organizational skills and clear, traceable documentation
- Proven experience managing key accounts or demanding stakeholders, ideally at decision-maker level
- Hands-on, proactive approach
- Empathy and a strong service orientation
- Focus on process efficiency and data protection (GDPR)
- Native-level German proficiency (C2)
- Good command of English for product understanding and internal communication
- Confident use of CRM and practice management systems
- Openness to new tools and AI-powered solutions
- Experience with multi-site rollouts or practice groups/medical care centers (MVZ) is a plus
- Knowledge of project management methodologies and tools is a plus
- Education or degree in healthcare, such as medical assistant (MFA), practice management, or healthcare management, is a plus
Benefits
Comp & perks- Hybrid working: split your time between working from home and our modern office in the heart of Karlsruhe
- Flat hierarchies and short decision-making processes
- Freedom and scope to implement your own ideas quickly
- A motivated and ambitious team
- Professional development: support for your professional and personal growth in AI and Customer Success