Account Manager

MedImpact Healthcare Systems, Inc.

. Lead and manage all operational aspects of servicing and retaining clients .

Posted 11/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,987 - $100,628 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and project coordination within the healthcare sector, ensuring client satisfaction and compliance with service agreements. Proficient in managing client relationships, onboarding processes, and operational improvements while utilizing analytical skills to resolve issues and enhance service performance.

Highest-signal resume keywords

Account ManagementProject ManagementClient Relationship ManagementHealthcare Regulations FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationClaims AnalysisBenefit DesignPharmacy Network CompositionReimbursement Methodologies

Soft Skills

Leadership CapabilitiesNegotiating SkillsTeam BuildingCommunication SkillsBusiness Acumen

Tools & Technologies

MS OfficeVisioBusiness Software Applications

Certifications & Qualifications

Pharmacy Technician LicenseMedImpact Internal Certifications

Industry Keywords

PBM ServicesMedicaidCMSClient Service AgreementsService Levels

About the role

Key responsibilities & impact

Lead and manage all operational aspects of servicing and retaining clients
Manage the transition of new business into MedImpact effectively, accurately, and timely
Ensure customer satisfaction throughout the client lifecycle, from conception and implementation through business relationship management and renewal
Lead and collaborate with assigned client teams, more than 30 business units, customers, and consultants
Ensure products, services, project deliverables, service levels, timelines, and deliverables meet client requirements
Develop, build, and maintain client business relationships throughout the client lifecycle
Manage client onboarding, orientations, commitments, expectations, day-to-day operations, and new implementations
Champion clients’ operating requirements, including benefit design, pharmacy network composition, claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
Improve service performance, resolve issues, escalate service recovery efforts, and incorporate lessons learned into planning strategies
Lead core and extended client teams during business relationship management and renewal phases
Maintain documentation, testing protocols, claims analysis, and client technical and service specifications
Lead implementation of new business for existing clients, including documentation, customer sign-off, site visits, and conference calls
Track project milestones and deliverables, identify risks, and provide status updates to leadership
Educate clients on MedImpact systems and processes
Manage clients and consultants in compliance with client service agreements
Partner with business units to ensure accurate claims adjudication setups
Analyze claims results and identify discrepancies, inaccuracies, anomalies, and unexpected consequences
Resolve adjudication configuration issues during implementation
Complete special projects such as workgroups, system functionality projects, and staff mentoring/training
Provide management feedback on client requirements and business development opportunities
Identify and recommend client and operational improvements

Requirements

What you’ll need

Bachelor's degree from four-year college or university for Levels II and III; Level I accepts an equivalent combination of education and experience
Level I: minimum of two (2) years of account management or related client/customer service experience in a healthcare setting
Level I: minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology; two years’ internal MedImpact experience may substitute
Level II: minimum of four (4) years of account management or related client services experience and at least four (4) plus years’ experience with Project Management or Project Coordination
Level III: minimum of six (6) years of account management or related client services experience and at least six (6) plus years’ experience with Project Management or Project Coordination
Familiarity with healthcare-related state and government regulations such as Medicaid and CMS
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
Intermediate to advanced knowledge in Visio
Experience as a user of multiple business software applications is required
Pharmacy Technician license or national certification desired
Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role
Outstanding numeric, verbal, written, logic, and analytical skills
Ability to communicate proposed design solutions consultatively
Good business acumen and understanding of PBM services business processes
Expert problem-solving, planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
Demonstrated ability to interact positively with clients at all levels
Demonstrated accountability for service commitments and delivering results under tight timelines
Domestic travel of up to 30% of the time

Benefits

Comp & perks

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus
Domestic travel opportunities up to 30% of the time