MedImpact Healthcare Systems, Inc.

Account Executive

• Build and nurture long-term relationships with healthcare clients
• Serve as the primary clinical point of contact for assigned accounts
• Conduct regular client meetings to review clinical program performance and outcomes
• Provide expert clinical guidance and support to clients
• Lead implementation of clinical programs and initiatives tailored to client needs
• Ensure integration of clinical services with client operations
• Monitor and report on clinical intervention effectiveness
• Collaborate with clients to develop and implement clinical strategies and programs
• Advise on clinical trends, formulary management, and drug utilization
• Customize client solutions with internal stakeholders
• Keep clients informed about industry trends and innovations
• Analyze clinical data to identify trends, opportunities, and areas for improvement
• Prepare and present reports on clinical performance and cost savings
• Use data to help clients achieve healthcare objectives and financial targets
• Ensure compliance with regulatory requirements and company policies
• Collaborate with operational, sales, and account management teams
• Support marketing materials and proposals for new client opportunities
• Facilitate communication between clinical and non-clinical teams
• Work with internal clients, colleagues, clients, and vendors through regular coordination and collaboration

Clinical Account Executive I

Network Engineer

• Evaluate, install, and support complex network communications equipment, including switches, routers, firewalls, and application delivery controllers/load balancers
• Test and evaluate network systems to eliminate problems and make improvements
• Install and support MPLS WAN and IPsec VPNs
• Contribute to network architecture design and supporting network services including DNS and DHCP
• Monitor and troubleshoot network and security systems using diagnostic tools
• Implement solutions to meet predefined requirements
• Test and implement disaster recovery procedures
• Assist with selection and implementation of network, communications, security, and systems infrastructure for global company needs
• Document acceptance test failures and coordinate with vendors to correct defects
• Research and recommend technologies for product development and performance maintenance
• Collaborate with network engineering and IT Infrastructure teams on projects and proof-of-concept projects
• Formulate designs with vendors and team members
• Collect and analyze network utilization data and generate periodic management reports
• Execute environmental changes, including during non-standard business hours
• Follow change management and configuration management policies and procedures
• Keep management informed through regular communication and status reports
• Provide rotational on-call support during non-business hours using a company-issued phone and pager
• Mentor less experienced network and IT staff and act as lead in management’s absence
• Rack and cable network/server equipment as needed

Network Engineer III

• Strategically manage client relationships focused on implementing, overseeing, and optimizing clinical programs and PBM services
• Build and nurture long-term healthcare client relationships
• Serve as the primary clinical point of contact for assigned accounts
• Conduct regular client meetings to review clinical program performance and outcomes
• Provide expert clinical guidance and support to clients
• Lead implementation of clinical programs tailored to client needs
• Ensure integration of clinical services with client operations
• Monitor and report on clinical intervention effectiveness
• Collaborate with clients to develop and implement clinical strategies and programs
• Advise on clinical trends, formulary management, and drug utilization
• Work with internal stakeholders to customize client solutions
• Keep clients informed about industry trends and innovations
• Analyze clinical data to identify trends, opportunities, and improvement areas
• Prepare and present reports on clinical performance and cost savings
• Use data to help clients achieve healthcare objectives and financial targets
• Ensure compliance with regulatory requirements and company policies
• Collaborate with operational, sales, and account management teams
• Support marketing materials and proposals for new client opportunities
• Facilitate communication between clinical and non-clinical teams
• Provide customer service to internal and external clients
• Work on-site at the San Diego Headquarters or another company location, or remotely with management approval based on business requirements
• Travel domestically up to 25% of the time

Clinical Account Executive I – Medicare Part D

Learning and Development

• Analyze current needs, design, develop, implement, and evaluate fundamental or baseline Government Programs and Services (GPS) training programs
• Determine instructional goals and objectives with the Training Manager and analyze target audience knowledge, skills, gaps, learning objectives, and outcomes
• Develop instructional, visual, and technical design strategies; create storyboards, user interfaces, user experiences, prototypes, and visual or graphic designs
• Research course subject matter by interviewing subject matter experts and consulting management, industry experts, and source materials
• Develop interactive training materials, presentations, instructor and participant guides, classroom activities, practice exercises, and handouts
• Determine and implement training delivery processes, including facilitator training, Train the Trainer sessions, and direct learner training
• Create course curricula, learning objectives, delivery methods, and testing procedures
• Deliver training through e-learning, instructor-led classroom sessions, individual meetings, and departmental meetings
• Create user guides, job aids, quizzes, audio, video, role plays, games, simulations, exercises, and activities
• Produce materials educating internal departments about Medicaid and federal Medicaid program requirements
• Promote knowledge sharing and access to documentation through Confluence, LMS, and the intranet
• Develop and deliver new-hire and continuing-education training for Medicaid Operations staff; monitor progress, track milestones, and provide assessments
• Maintain current instructional design knowledge and proficiency through self-development, standards review, seminars, and courses
• Lead subject matter experts, including Program Managers, Leads, and Supervisors, in developing course content
• Apply instructional design theories and multimedia tools to build training and technical manuals for clients using MedImpact and vendor systems
• Monitor federal Medicaid resources, policy updates, State Directors Letters, NPRs, and listservs; notify the Training Manager of changes affecting MedImpact
• Provide internal and external client support, including responding to needs, soliciting feedback, meeting commitments, and facilitating collaboration
• No supervisory responsibilities
• Work with internal clients, colleagues, clients, and vendors to coordinate work and support effective decisions

Clinical Account Executive I

Network Engineer III

Clinical Account Executive I – Medicare Part D

Instructional Designer