Account Manager III

MedImpact Healthcare Systems, Inc.

. Lead and manage all operational aspects of servicing and retaining clients .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $71,614 - $119,953 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, project management, and operational oversight within the healthcare and Pharmacy Benefit Management sectors. Proficient in analyzing claims, ensuring compliance, and leading cross-functional teams to achieve service excellence.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementHealthcare Industry ExperienceClaims AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClaims AnalysisClient OnboardingService Level Agreement ManagementOperational ImprovementDocumentation ManagementBusiness Process AnalysisProblem SolvingNegotiationTeam Leadership

Soft Skills

Organizational SkillsAnalytical SkillsVerbal CommunicationWritten CommunicationInterpersonal Skills

Tools & Technologies

MS OfficeExcelPowerPointProjectOutlookVisio

Certifications & Qualifications

Bachelor's DegreePharmacy Technician LicenseMedImpact Internal Certifications

Industry Keywords

Pharmacy Benefit ManagementHealthcareManaged HealthcareInsuranceMedicaidCMS Regulations

About the role

Key responsibilities & impact

Lead and manage all operational aspects of servicing and retaining clients
Manage the transition of new business into MedImpact effectively, accurately, and timely
Ensure customer satisfaction throughout the client lifecycle, from conception and implementation through business relationship management and renewal
Lead and collaborate with assigned client teams, over 30 business units, customers, and consultants
Ensure products, services, project deliverables, service levels, timelines, and client requirements meet service agreements
Develop, build, and maintain client business relationships and manage day-to-day operations and new implementations
Champion clients’ operating requirements across the organization, including benefit design, pharmacy network composition, claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
Improve service performance, resolve and escalate issues, provide feedback, and incorporate lessons learned into client planning strategies
Lead core and extended client teams through business relationship management and renewal phases
Maintain documentation, testing protocols, claims analysis, and client technical and service specifications
Lead onboarding implementations for new business, including documentation, client communications, reviews, sign-offs, site visits, and conference calls
Track project milestones and deliverables, identify risks, and provide regular status updates to leadership
Educate clients on MedImpact systems and processes
Manage clients and consultants in compliance with client service agreements
Partner with business units to ensure accurate claims adjudication setups
Analyze claims results and identify discrepancies, inaccuracies, anomalies, and unexpected consequences
Resolve adjudication configuration issues during implementation
Complete special projects, lead workgroups, oversee system functionality development, and mentor/train staff
Provide management feedback on client requirements and business development opportunities
Identify and recommend client and operational improvements

Requirements

What you’ll need

Bachelor's degree from four-year college or university or equivalent combination of education and experience
For Account Manager III: minimum of six (6) years of account management or related client services experience
At least six (6) plus years’ experience with Project Management or Project Coordination using best practices for project methodology
Healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health-related entity experience strongly preferred
Familiarity with healthcare-related state and government regulations such as Medicaid and CMS
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
Intermediate to advanced knowledge in Visio
Experience as a user of multiple business software applications
Pharmacy Technician license or national certification desired
Successful completion of MedImpact Internal Certifications required within one (1) year of active employment
Outstanding numeric, verbal, written, logic, and analytical skills
Excellent organization and written and verbal communication skills
Ability to effectively communicate proposed design solutions in a consultative manner
Good business acumen and understanding of PBM service business processes
Expert problem-solving, problem analysis, and discernment under pressure
Planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
Demonstrated ability to positively interact with clients at all levels
Accountability for achieving service commitments and delivering results under tight timelines
Ability to travel domestically up to 30% of the time
This position is not eligible for Sponsorship

Benefits

Comp & perks

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus
Domestic travel opportunity of up to 30% of the time