Account Services Manager

MedImpact Healthcare Systems, Inc.

. Develop, promote, and manage the vision, goals, strategies, and objectives for the assigned PBM business line .

Posted 11/11/2026full-timeSan Diego • California • United StatesSeniorLead💰 $81,581 - $138,690 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing client relationships and leading account management teams within the PBM and managed care sectors. Proficient in developing strategic account plans, ensuring service delivery, and driving business process improvements while maintaining high-quality standards.

Highest-signal resume keywords

PBM ManagementClient Relationship DevelopmentTeam LeadershipBusiness Process ImprovementManaged Care Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementProject ManagementBusiness Requirements GatheringStatistical AnalysisPerformance Metrics

Soft Skills

Communication SkillsDecision-MakingProblem AnalysisNegotiation SkillsTeam Building

Tools & Technologies

MS WordMS ExcelMS VisioMS PowerPointMS OutlookMedOptimizeGolden 32

Industry Keywords

Self-Insured BenefitsManaged Care BenefitsMedicaidMedicareAccount Management

About the role

Key responsibilities & impact

Develop, promote, and manage the vision, goals, strategies, and objectives for the assigned PBM business line
Manage Account Manager I, II, and III staff in developing and executing client-specific account plans
Ensure client teams achieve service-agreement requirements and performance guarantees
Coordinate client financial restitution activities with Account Executives
Provide day-to-day leadership and direction for client service delivery, policies, procedures, quality standards, metrics, project management standards, and operating budgets
Lead business process improvement activities
Assist Account Services leadership with the business segment’s annual budget
Ensure deliverables are timely, within budget, and meet quality expectations
Oversee client team projects, including annual Part D re-implementations and other implementations
Monitor the client service continuum, resolve issues, and communicate with client management during escalations
Develop relationships with regional clients and improve customer satisfaction and retention
Develop key account strategies and plans supporting account management and client growth
Identify product and service opportunities that provide client value
Participate in revenue planning with the Vice President and Account Executives
Support Sales and Account Executives with RFPs, best-and-final presentations, and renewal responses
Develop associates and maintain onboarding and performance-improvement training materials
Participate in developing Account Services policies and procedures
Partner with other business units to resolve customer issues, implement new business, and design solutions
Interview, hire, train, mentor, assign, direct, and evaluate staff; manage performance, complaints, and corrective action
Provide internal and external client support and respond to client needs, feedback, service requests, and difficult situations

Requirements

What you’ll need

BS/BA degree or equivalent plus 7+ years of experience
3+ years of SME experience in respective area(s)
3+ years of supervisory experience, or 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) completed within 12 months in the new position
Experience in the self-insured benefits arena for self-insured business
Experience in the Managed Care Benefits arena for managed care business; experience with Medicaid and Medicare desired
Intermediate to advanced knowledge of MS Word, Excel, Visio, PowerPoint, and Outlook
Experience as a business user of multiple software applications/processing systems
Demonstrated proficiency in key internal business applications such as MedOptimize and Golden 32 within six months of active employment
Superior working knowledge of PBM or other managed healthcare services
Previous management experience and experience directing a high-performance organization
Excellent written and oral communication, organization/prioritization, decision-making, problem analysis and resolution, negotiation, team building, and leadership skills
Ability to maintain confidentiality with tact, discretion, and professionalism
Strong attention to detail and follow-through skills
Ability to gather business requirements and client specifications
Ability to work with probability, statistical inference, fractions, percentages, ratios, and proportions
Ability to read and interpret business, professional, technical, and governmental materials; write reports and procedure manuals; and present information effectively
This position is not eligible for Sponsorship
Flexibility to work beyond traditional hours, including nights, weekends, or holidays as required
Ability to travel domestically up to 20% of the time

Benefits

Comp & perks

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus
Domestic travel up to 20% of the time