Supervisor, Configuration Services

MedImpact Healthcare Systems, Inc.

. Supervise assigned Configuration Specialists and/or Analysts developing, implementing, and maintaining client-specific benefit designs .

Posted 11/12/2026full-timeSan Diego • California • United StatesJuniorMid-Level💰 $75,182 - $131,569 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in supervising Configuration Specialists and Analysts while ensuring client-specific benefit designs are effectively implemented and maintained. Proficient in analyzing training needs and developing programs to enhance team performance and client service.

Highest-signal resume keywords

Supervisory ExperienceSQL KnowledgeMS Office ProficiencyPOS Claims AdjudicationClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLOracleGolden 32POS Claims AdjudicationPharmacy Benefit DesignMathematical AnalysisReport WritingBusiness CorrespondenceProcedure Manual DevelopmentTraining Program Development

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationGroup Presentation SkillsProblem-Solving

Tools & Technologies

MS WordMS ExcelMS PowerPointMS ProjectMS VisioMS OutlookMedAccess

Industry Keywords

Benefit DesignClient ServiceQuality StandardsBusiness ProcessesService Agreement Requirements

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Supervise assigned Configuration Specialists and/or Analysts developing, implementing, and maintaining client-specific benefit designs
Interview and recommend candidates for hire, evaluate performance, enforce policies, administer corrective action, and make termination recommendations
Provide day-to-day leadership and direction for client service, business processes, quality standards, measurement criteria, and benefit change requests
Ensure deliverables are on time, within budget, and meet quality expectations
Develop and maintain business relationships with regional clients and ensure service agreement requirements are met
Monitor client service issues and resolve escalated issues expeditiously
Analyze training needs and develop training programs, lessons, instructional materials, mentoring, and technical coaching
Partner with business units to resolve customer issues, implement new business, and develop configuration design solutions
Define requirements for and promote system enhancements, including POS logic, automated benefits processes, and Salesforce enhancements
Lead special projects, new product offerings, cross-functional workgroups, teams, and committees
Lead process improvement opportunities by documenting processes, assigning responsibilities, and measuring results
Support internal and external presentations
Support the Sales Division with Requests for Proposals and Best and Final Presentations

Requirements

What you’ll need

BS/BA Degree or equivalent
2+ years of experience (or equivalent combination of education and experience)
1 year of supervisory experience
Intermediate to advanced knowledge of MS Office / Word, Excel, PowerPoint, Project, Visio and Outlook
Experience using multiple business software applications
Working knowledge of SQL, Oracle based platforms, and Golden 32
Ability to run SQL queries and scripts is helpful
MedAccess system knowledge or similar database system required
Excellent interpersonal skills, written and verbal communication, and group presentation skills
Good knowledge of POS claims adjudication, pharmacy benefit design, and formulary maintenance
Ability to solve practical problems and interpret varied instructions
Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions
Ability to read, analyze, and interpret business, professional, technical, and governmental materials
Ability to write reports, business correspondence, and procedure manuals
Ability to work nights, weekends, or holidays as required
Domestic travel of up to 25% of the time
This position is not eligible for Sponsorship

Benefits

Comp & perks

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus