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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to troubleshoot issues and provide timely support. Proficient in Microsoft Office and experienced in CRM systems, with a focus on enhancing sales processes and ensuring customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceSales SupportMicrosoft Office ProficiencyFluency in French and EnglishCRM Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryOrder ProcessingSales Principles UnderstandingAnalytical SkillsMultitaskingTime Management
Soft Skills
Strong Listening SkillsCustomer-FocusedInterpersonal SkillsTeamworkMotivation
Tools & Technologies
Microsoft WordMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelCreatio
Industry Keywords
Pharmacovigilance ProceduresCustomer ExperienceSales ProcessesHealthcare ProfessionalsAdverse Events
About the role
Key responsibilities & impact- Support the sales team and provide an exceptional customer experience
- Respond to customer calls and emails
- Perform administrative and data-entry tasks
- Support customers with questions about products, services, and policies
- Use relevant resources to assist customers
- Troubleshoot orders, account statuses, and other issues
- Communicate with internal and external customers
- Stay up to date on new products, features, and industry trends
- Create and process orders in a timely manner
- Process complaints and ensure customer satisfaction
- Prioritize administrative responsibilities
- Recommend improvements to sales processes
- Document and report adverse events involving healthcare professionals and patients in accordance with the company’s pharmacovigilance procedures for Canadian customers
Requirements
What you’ll need- College diploma; a college diploma with scientific training is an asset
- At least one year of experience in a call centre or sales support environment, or three (3) to five (5) years of customer service experience
- Understanding of sales principles and customer service practices
- Ability to develop sales of products and services
- Strong listening skills; highly customer-focused and professional
- Strong analytical, multitasking, and time-management skills
- Excellent teamwork, motivation, and interpersonal skills
- Ability to build rapport, establish trust, and be authentic
- Proficiency in Microsoft Office (Word, Outlook, Teams, and Excel) required
- Experience working with a CRM; Creatio is an asset
- Fluency in French and English, both spoken and written, required
- Ability to communicate daily with suppliers and customers located outside Quebec, where English is the primary working language
Benefits
Comp & perks- 37.5-hour workweek with early Friday closures year-round
- Paid time off and vacation policy
- Choice of modular benefit plans
- Health Spending Account
- Free telemedicine
- Hybrid work schedule
- Home office reimbursement program
- Learning and career development opportunities at Medisca
- Medisca contributes to a deferred profit-sharing plan (DPSP) when you invest in an RRSP
- Employee referral program
- Free parking and convenient public transit access
- Shopping centre within walking distance for lunch or groceries
- Company events throughout the year