Medisca

Customer Support

• Support the sales team and provide an exceptional customer experience
• Respond to customer calls and emails
• Perform administrative and data-entry tasks
• Support customers with questions about products, services, and policies
• Use relevant resources to assist customers
• Troubleshoot orders, account statuses, and other issues
• Communicate with internal and external customers
• Stay up to date on new products, features, and industry trends
• Create and process orders in a timely manner
• Process complaints and ensure customer satisfaction
• Prioritize administrative responsibilities
• Recommend improvements to sales processes
• Document and report adverse events involving healthcare professionals and patients in accordance with the company’s pharmacovigilance procedures for Canadian customers

Explore Sales Support Representative at Medisca. Review requirements and application details.

Sales Support Representative

Compliance

• Lead and oversee compliance initiatives while ensuring adherence to regulatory requirements and local and federal laws
• Plan, execute, and deliver compliance initiatives across multiple global jurisdictions
• Communicate potential risks and mitigation strategies to stakeholders
• Develop project plans, timelines, and resource allocation strategies
• Liaise between Quality, Regulatory, Operations, IT, and Product Management
• Lead project meetings, provide status updates, and communicate risks to stakeholders and senior leadership
• Track project milestones and deliverables
• Integrate compliance requirements into business processes
• Develop and deliver strategic compliance training programs
• Contribute to corporate compliance strategy and global quality initiatives
• Design, implement, and maintain the vendor qualification program
• Lead vendor qualification and approval, including audits, technical assessments, and quality risk evaluations
• Develop and maintain vendor risk classifications
• Coordinate vendor onboarding and contract quality agreements with QA, Supply Chain, Procurement, and Legal
• Establish and track vendor performance metrics
• Maintain knowledge of global regulatory requirements and industry best practices
• Develop and implement regulatory strategy for go-to-market in Europe
• Identify country-specific requirements and conduct regulatory gap assessments
• Compile Europe-specific documentation
• Integrate local requirements into global processes
• Conduct compliance risk assessments before product or process launches
• Maintain licenses and registrations and ensure SOPs follow applicable regulations
• Mentor and develop compliance staff
• Lead and empower team members and manage targets and KPIs

Explore Compliance Manager at Medisca. Review requirements and application details.