Sales Support Supervisor

Medline Industries, LP

. Supervise staff responsible for servicing existing territories and/or accounts .

Posted 11/2/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $73,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and sales support, with a strong focus on customer relationship management, team supervision, and effective communication. Proficient in utilizing CRM software and MS Office tools to enhance operational efficiency and meet sales targets.

Highest-signal resume keywords

Account ManagementCustomer Relationship Management (CRM)Team SupervisionSales Support ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales SupportCustomer Relationship Management (CRM) SoftwareMS OfficeExcelPowerPointWord

Soft Skills

Customer Relationship SkillsTime ManagementWritten CommunicationVerbal Communication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

KPI MonitoringOnboardingTraining and DevelopmentPerformance ReviewsEscalation Management

About the role

Key responsibilities & impact

Supervise staff responsible for servicing existing territories and/or accounts
Oversee onboarding sessions for new territories covering systems, processes, and customer service best practices
Own updates to AMSR training and materials
Conduct shadowing and role-play sessions for retention and selling skills
Provide feedback and progress reports to Sales Managers on trainees
Monitor a book of business for existing accounts in vacant territories and manage assigned accounts’ day-to-day needs
Convey knowledge of the full product portfolio to AMSR and Sales teams
Serve as the escalation point for AMSR responses to inbound customer inquiries about orders, product availability, and billing
Review and approve account strategies
Monitor team KPIs, including retention, growth, and CRM compliance
Support dedicated service managers and specialists for assigned accounts
Escalate complex issues to the Sales Manager
Ensure monthly and specialized reports on contracts, programs, and focus areas are accurate and distributed to account partners
Maintain accurate CRM notes, account records, and follow-up tasks
Manage day-to-day activities and outcomes of a group of employees

Requirements

What you’ll need

High school diploma or equivalent
At least 4 years of account management and/or sales support experience
Demonstrated customer relationship skills
Time management skills required to meet sales targets and manage team members
Strong written and verbal communication skills
Experience with Customer Relationship Management (CRM) software
Proficient in MS Office, including Excel, PowerPoint, and Word
Responsible for day-to-day activities and outcomes of a group of employees
Hiring staff, recommending pay increases, performing performance reviews, training and developing staff, estimating personnel needs, assigning work, meeting completion dates, and ensuring consistent application of organizational policies

Benefits

Comp & perks

Competitive total rewards package
Continuing education & training
Health insurance
Life and disability insurance
401(k) contributions
Paid time off
Employee Assistance Program access
Employee Resource Groups
Employee Service Corp access
Bonus and/or incentive eligibility