Service Technician

Medline Industries, LP

. Ensure customers’ on-site dental equipment is operating properly .

Posted 10/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$54,200 - CA$81,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, repairing, and maintaining dental equipment while ensuring compliance with manufacturer specifications. Strong customer service and communication skills are essential for effectively addressing client needs and coordinating with sales and service teams.

Highest-signal resume keywords

Dental Equipment RepairMechanical And Electrical ExperienceCustomer Service SkillsProblem Solving AptitudeValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing EquipmentAdjusting EquipmentCalibrating EquipmentDocumenting RepairsDiagnosing Equipment IssuesOperating Hand ToolsOperating Small Power ToolsMaintaining Tools And SuppliesInstalling Equipment

Soft Skills

Excellent Communication SkillsOrganizational SkillsAbility To Prioritize WorkCustomer CommitmentManual Dexterity

Certifications & Qualifications

Dental Equipment Manufacturer CertificationDiploma In Mechanical RepairDiploma In Electrical Repair

Industry Keywords

Dental EquipmentMaintenance ContractsEmergency Call OutsPneumatic SystemsHydraulic SystemsPlumbingService RequestsWork OrdersField ServiceClient Support

About the role

Key responsibilities & impact

Ensure customers’ on-site dental equipment is operating properly
Troubleshoot and repair dental equipment
Support equipment installations
Support sales of maintenance contracts
Respond promptly to service requests and follow through on customer commitments
Listen to customer issues and communicate service information with Sales Representatives and Service Coordinators
Complete work orders
Maintain appropriate tools, supplies and parts within vehicle
Document equipment issues and completed repairs
Diagnose equipment issues and arrange required parts, supplies or tools
Communicate equipment issues and recommended repairs to customers
Adjust, repair or calibrate equipment according to manufacturer specifications
Follow through on maintenance contracts
Provide follow-up support for new equipment installations
Verify equipment is set to manufacturer specifications
Report incidents, injuries or near misses
Participate in ongoing educational programs

Requirements

What you’ll need

Dental Equipment Manufacturer certification training a huge asset
Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
Minimum of 3 years’ experience repairing equipment
Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
Excellent customer service skills
Aptitude for problem solving
Able to prioritize and organize work schedule with limited supervision
Strong verbal and written communication skills
Daily travel between dentists’ offices throughout the territory
Valid Canadian or equivalent driver’s license and a good driving record
Available to work evening and weekends to support emergency call outs
Periodically required to travel overnight to provide support to clients
Able to lift heavy equipment (up to 50 lbs.)
Manual dexterity to operate hand and small power tools

Benefits

Comp & perks

Collaborative work environment with highly engaged employees
Market competitive compensation and benefits plan, including LTD & Insurance
RRSP with a company match
Annual Employee Appreciation Week
Paid vacation and personal days
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Employee referral program
Recognition programs
Social activities