Technical Customer Support Representative

Medrio

. Receive, respond to, track, and direct technical support calls and emails from customers .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $58,000 - $67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities, including experience with Salesforce and SaaS technology, while maintaining high customer satisfaction and meeting support metrics. Possesses excellent communication skills for effective customer interaction and training.

Highest-signal resume keywords

Technical Support ExperienceSalesforce ProficiencySaaS Technology KnowledgeExcellent Communication SkillsCase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCase ManagementQuality Assurance SupportOnboardingTicket Resolution

Soft Skills

FlexibilityCustomer Satisfaction FocusPresentation SkillsTraining Experience

Tools & Technologies

SalesforceCase Tracking System

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SupportHigh-Volume EnvironmentAsia Pacific Region

About the role

Key responsibilities & impact

Receive, respond to, track, and direct technical support calls and emails from customers
Manage support case details in the case tracking system
Prioritize incoming cases in a high-volume, fast-paced environment
Support the sales team, including study management and marketing tasks
Perform various QA support tasks
Maintain customer satisfaction and meet quarterly support metrics
Complete onboarding, progressively handle more difficult tickets, answer the phone, and become fully ramped within 90 days

Requirements

What you’ll need

Flexibility to work schedule aligned with Asia Pacific region when required
Bachelor's degree or equivalent combination of education and experience
Experience with phone and e-mail support
Excellent communications skills, both written and oral
Experience giving presentations, training, or related activity
Experience with Salesforce, SaaS technology, software support

Benefits

Comp & perks

Medical, dental, vision, and life/LTD insurance
100% of employees’ health insurance premiums covered
50% of dependent premiums covered
Flexible work schedules and locations
Work/life balance
Weekly company-wide standup