Medrio

Product Manager

• Partner with customers to define, document, and validate software feature scope, functionality, and usability requirements
• Translate discovery findings into user stories, storyboards, annotated wireframes, and working AI-generated prototypes
• Manage customer expectations around feature development timelines, releases, and training
• Represent the product in demos, training sessions, and technical sales support
• Use AI coding assistants, no-code/low-code platforms, and vibe coding to produce interactive prototypes
• Demonstrate feature concepts to internal teams and customers using working builds
• Champion AI-augmented workflows, including prompt engineering, automated test case generation, and rapid documentation
• Stay current with AI tooling and bring high-value techniques to the team
• Own and maintain the product backlog, including user stories, acceptance criteria, test cases, and visuals
• Collaborate with developers, QA, and design to ensure features are built, tested, and shipped to specification and schedule
• Communicate sprint progress, milestones, risks, and blockers
• Author and maintain customer-facing content including user manuals, in-app help, best-practices guides, and release notes
• Develop internal feature specifications, process guides, and onboarding materials

AI Powered Product Manager

IT Support

• Receive, respond to, track, and direct technical support calls and emails from customers
• Manage support case details in the case tracking system
• Prioritize incoming cases in a high-volume, fast-paced environment
• Support the sales team, including study management and marketing tasks
• Perform various QA support tasks
• Maintain customer satisfaction and meet quarterly support metrics
• Complete onboarding, progressively handle more difficult tickets, answer the phone, and become fully ramped within 90 days

AI Powered Product Manager

Technical Customer Support Representative