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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in e-commerce customer service, with a strong focus on order management, issue resolution, and effective communication. Proficient in utilizing Shopify and CRM systems to enhance customer experience and streamline operations.
Highest-signal resume keywords
E-Commerce Customer Service ExperienceShopify ProficiencyCRM Systems ExperienceStrong Written CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementIssue ResolutionPayment ProcessingShipping CoordinationFraud Case Management
Soft Skills
Strong OrganizationCalm Customer-First ApproachPrioritization SkillsProfessional Follow-Through
Tools & Technologies
ShopifyCRM Systems
Industry Keywords
E-CommerceOnline RetailHigh-Volume Customer SupportCustomer Support Experience
About the role
Key responsibilities & impact- Monitor and respond to Canadian and U.S. e-commerce inquiries
- Assist with order confirmations, payment and fulfillment status, shipping timelines, delivery updates, tracking, and routine order changes
- Research missing, delayed, partially fulfilled, incorrect, duplicate, damaged, or marked-delivered orders
- Gather photos, tracking, and relevant details before coordinating next steps
- Provide basic product, availability, website, and promotional information using approved sources
- Escalate clinical, technical, authenticity, or policy questions
- Complete routine order and address verification and support approved release checks
- Hold and escalate high-risk or conflicting fraud cases
- Coordinate cancellation, return, replacement, and refund requests within approved authority
- Work with e-commerce stakeholders, fulfillment partners, and customer service colleagues
- Maintain accurate Shopify or approved case notes and follow-up information
Requirements
What you’ll need- Previous e-commerce customer service, online retail, or high-volume customer support experience
- Familiarity with Shopify or a similar platform
- CRM, shared inbox, or order-management experience is an asset
- Strong written communication, sound judgment, and a calm, customer-first approach
- Ability to manage high inquiry volumes while maintaining accuracy, prioritization, and professional follow-through
- Strong organization and attention to detail
- Ability to troubleshoot routine issues and recognize when escalation is required
- Comfort in a fast-paced promotional retail environment
- Canadian and U.S. customer support experience is an asset
- Experience within Ecommerce Customer Service/Support
- Experience with CRM systems
- Experience with Shopify
Benefits
Comp & perks- Temporary employment for Black Friday & Holiday Support – Nov - Dec
- Temporary employment term
- Hourly salary expectations requested in the application