MedSpa Partners Inc.

Customer Support

• Monitor and respond to Canadian and U.S. e-commerce inquiries
• Assist with order confirmations, payment and fulfillment status, shipping timelines, delivery updates, tracking, and routine order changes
• Research missing, delayed, partially fulfilled, incorrect, duplicate, damaged, or marked-delivered orders
• Gather photos, tracking, and relevant details before coordinating next steps
• Provide basic product, availability, website, and promotional information using approved sources
• Escalate clinical, technical, authenticity, or policy questions
• Complete routine order and address verification and support approved release checks
• Hold and escalate high-risk or conflicting fraud cases
• Coordinate cancellation, return, replacement, and refund requests within approved authority
• Work with e-commerce stakeholders, fulfillment partners, and customer service colleagues
• Maintain accurate Shopify or approved case notes and follow-up information

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Ecommerce Customer Support Specialist